I found the bathroom tired and the public areas underwhelming, staff were good but at time hard to hear. The staff obtained a room for me as I had arrived at about 9:00 am rather than 2:00 pm which was appreciated.
Peter
Peter、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年3月3日
Lynette
Lynette、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年2月26日
宿泊されたお客様
2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年2月25日
Disappointing service
Not very friendly staff. This is about pricliple: I paid 4 AUD for using the washing machine. The machine failed, so I notified the reception and were told I would be refunded on check-out. So I went back and used another machine. Worked perfectly. But on check out, no refund and I even had to pay for the extra washing powder. Not very customer friendly at all. Otherwise, nice roof-bar and pool.
Frode
Frode、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年2月22日
Awful
Terrible. Nothing like the photo's listed. Would avoid Mercure now going forwards. very outdated and thread bear carpets in the rooms.
Neal
Neal、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月23日
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年1月22日
Poor service
Had an issue with aircon making a noise, asked to get it sorted ou the next morning, no response, no update, not sure if they looked at it. When I asked in the evening, got a “not sure” from reception and told to check it and come back……but was still an issue on the second night!
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年1月19日
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月15日
Located in CBD close to every thing people need. Nice building(1880) and good inside decoration. Strong recommendation and will return when an other trip to Melbourne.