I booked a 2 bedroom suite in January 2025 for an April 2025 stay. I arrived with my husband, my elderly mother and my mother-in-law who needs a wheelchair at noon on our check-in day. However, our room wasn't ready (which was no problem), the gentleman at the front desk asked me if I needed a ground level room due to my mother-in-law's wheelchair, at which time I said yes. We left and navigated the city and came back to the hotel around 8pm that night. When I attempted to check in, the girl at the counter advised me that our room was given away to someone else because they overbooked. On top of that, there were approximately 10 other people waiting in the lobby/restaurant area who didn't have room either. I believe most of them were waiting for sheets and blankets and were being told they could enter their rooms, but their beds wouldn't have linens. This was 8pm AT NIGHT!
Nicole
Nicole、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 10 日
Good place to stay near Nashville
Good place to stay. Comfortable, a little run down. Breakfast was minimal.
Allison
Allison、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 3 月 31 日
Unfortunate
There were roaches in my room
宿泊されたお客様
4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 22 日
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 19 日
Will stay here again!
I was surprised that the rooms were more like apartments and very roomy. It wasn't glamourous, but totally acceptable.
Kelle
Kelle、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 19 日
Brett
Brett、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 15 日
Brooks
Brooks、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 6 日
Ken
Ken、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 19 日
Clean and comfortable but needs a refresher.
Formally a Residence Inn, now Sonesta ES, rooms are spacious and comfortable. Like a studio apartment. Would’ve expected a full refresher with the Sonesta take-over… still appeared to have the original carpet that was torn and tattered stepping in the bathroom. But bed was new and comfortable and room was very clean. Dead of winter and the HVAC worked well and was quiet, which is important to me. Hard to beat for the price in the Brentwood area and I’ll stay there again.
Peter
Peter、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 2 日
The accessibility to room from car is very convenient. The area around the hotel is beautiful and relaxing.
Lisa
Lisa、1 泊旅行
Travelocity を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 27 日
Weekend in Nash
Love the size of the room, location, friendly staff and that it’s dog friendly
Property is a little out of date and needs some updates. Room Pillows were flat and didn’t smell very good so we went and bought new pillows but overall good for the price. Love the walking trail behind the hotel. Morning breakfast was good and staff was very friendly. Our daughter lives in Nash so we come here often and will probably stay here again
Clarissa
Clarissa、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 20 日
Clintonique
Clintonique、11 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 18 日
Maurice
Maurice、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 11 日
Sheela Marie
Sheela Marie、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 10 日
It's a great place as I would expect from my past experience with Sonesta in the Nashville area. The most important thing is that the service people are all great at treating the customers well. Not only did they attend to my needs and requests but they made recommendations I hadn't though of that were very useful.
Roman
Roman、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 4 日
Very clean. Bed very comfortable. Desk staff very friendly. There was no hairdryer in the unit. Assumed there would be. Overall a good place to stay.
Michael
Michael、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 2 日
Great stay, great place!
I had a wonderful stat at the Sonesta Suites last week, and I have stayed there before and have always had a lovely visit. Kiemion Dotson was kiind enough to help me with all the details of my trip, and he is such a wonderful employee! It is people like him who keep me coming back to hotels.com!
Martin
Martin、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 1 日
Jolanta
Jolanta、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 12 月 31 日
The service was amazing however the quality and feeling safe in these suites was not. We booked a stay and we were welcomed with great service from check in. When going to our room, we were located in section 2 and it appeared that the stair case was detaching from the building, as the stairs are exterior. When getting into our room, I had observed that the phone cord had been cut, several items were broken in the room; this made me feel a little uneasy. The bathroom was completely filthy, and there was something smeared all over the walls. The very kind front desk lady offered to switch the room, but the second room she offered was no better. It had appeared as though the door had been kicked in or pried open and it was very loose near the deadbolt even when locked. Needless to say, we packed up our belongings and left due to the poor safety condition of the hotel.