The hotel and the room were clean. The internet was fast enough. The staff was kind enough.
The staff did not give accurate information about the hot cider, though. There was complimentary cider in the lobby and, when it wasn't there, they'd say that it would be available at 3p. By 5p if it wasn't there, they'd say that it was seasonal and that it had gone away for the Spring and that it would return in the Autumn, only for it to turn up the very next day.
If you're not sure, just say that you're not sure. That's a better answer than giving out inaccurate information!