I booked a room with them while traveling & right before we are about to arrive at the property they called me and stated that they did not have the room available that I booked. They offered a family of 4 adults a room with ONE king bed. I told them that would work for our family and they told me that I had to reach out to hotels.com since I booked with a third party. I did that & the agent contacted them to cancel the booking & I booked a room at a different hotel. Now they refuse to give me my refund and we did NOT even stay at their property. Would NOT choose this hotel as they clearly have terrible customer service or values..
Andrea
1 泊の家族旅行
6/10
The tv wouldn’t change channels. When I asked for a discount price for the room because the amenity wasn’t available they told I booked through hotels.com and nothing they could do.
Jonathan
2 泊旅行
6/10
The overall experience was just ok. The window drapes were torn and the overall repair of the room was not great. The soap dispensers in the shower did not work, and the staff did not fix it even after it was reported. The water fountain near the gym was incredibly dirty and the water coming out of it was gray and opaque. It seems like they need some updates and replace some of the older equipment.
Paul
3 泊の家族旅行
10/10
It was very good.. confortable. Breakfast with plenty of options. I will consider to stay again
Luis Gerardo
1 泊の家族旅行
2/10
No air no tv changed rooms three time just a joke
James
1 泊の出張
10/10
All we could ask for for the price. Only small complaint is the drapes do dn’t give complete coverage
Linda
1 泊旅行
10/10
Teresa
1 泊旅行
10/10
Armando
3 泊旅行
6/10
Donna
1 泊の出張
10/10
Paul
1 泊旅行
8/10
Nice, clean and spacious. Perfect for a family.
Harold
1 泊の家族旅行
10/10
Gabriel
2 泊旅行
10/10
Janette was a gem and made our stay great! Friendly, kind staff and a great hotel. Thanks
Jayne
1 泊の家族旅行
10/10
Sherri
1 泊の家族旅行
8/10
Decent place good breakfast
chad
1 泊旅行
2/10
David
1 泊旅行
6/10
Susan J
1 泊旅行
10/10
Janice
1 泊旅行
6/10
This property misses the mark for the Hilton Brand. The rooms have outdoor access. It appears to be more like older apartments? The maintenance closet outside our door was wide open. The lobby and breakfast areas featured in their photos are nice and what you would expect. The staff was all lovely and accommodating. There was no purpose in complaining to them. I’m certain they already know and have zero influence over the unexpected conditions of the property.
Ron
1 泊の家族旅行
10/10
It was a beautiful stay will return again let’s not forget all the restaurants and shopping
Kisha
1 泊旅行
10/10
Awesome room. Very clean and spacious.
Adam
1 泊旅行
8/10
Kind of a confusing parking lot, it’s not the first one you pull up to, it’s right next to it though. We checked in one building and stayed in another, not a terrible walk but not ideal for anyone with mobility issues. I’m glad my mother-in-law was not us;) She has a hard time getting around and is very vocal about it. It was quiet and clean though. Didn’t try the breakfast but it looked pretty typical.