The staff was very helpful, polite and friendly! The bathroom was so clean I literally could have eaten from the floor. We only stayed one night in Tokyo and needed to go to Narita airport the next day. It is only a short train ride from Tokyo Stn., so very convenient. Breakfast buffet was plentiful, but there are also places to eat out and, of course, numerous convenience stores within a couple minute's walking distance for bento or snacks and drinks.