The girl at the front desk was not pleasant. As a matter of the she want even there and we had to wait for someone to come to the front.Then barked of a few to does. I was surprised we were our on the third floor being we were seniors and are using a cane. Well, there was an elevator so off we went. we arrived at our room, all the way down the hall, which was a good job for a lady with a cane, and my husband needed to go out to take care of business to find the elevator was broken. He walked down the three flights of stairs, and returned an hour and a half later, to find the elevator still broken, and had to climb at three flights of stairs, I had to remain in my room as there was no way I was able to do the stairs. Thankful they did fix the elevator and the next morning I was able to exit the room by way of elevator. Then I sat on the desk chair and fell off of it. My husband was able to help me get back up but the chair is a accident waiting to happen. We did report this to the desk person, but she seemed unconcerned. I want to say I was surprised when housekeeping was on our floor and my husband ask for fresh towels. Then being told take your dirty towels off to the front desk and they will give you new ones. Breakfast was a joke and for handicap the table and high chair was not so good for a senior.