6/10 Good
Nov 28, 2024
3pm was supposed to be check in time but one of our rooms was only ready past 5pm and for our second room, by almost 6pm, we had to be the one to inform front desk that our second room was ready since we saw that housekeeping was done and still we didn't get a call that it was ready for check in. They did offer complimentary snacks for our wasted time.
We requested pillows upon check in and we're informed that these will be delivered. The sofa bed had no available linens and we had to follow up 45 minutes after our first call to get these. Our second room never got theirs.
Verified traveler
2-night family trip
Verified Hotels.com guest review