Was unable to make the trip, called 11/20 to ask them to cancel reservation was told they couldn’t do it even though website says you can cancel on or before 11/20. Said it was not made through hotel and they could not cancel and would not help getting in touch with them. I’ve reported this to my cc company and explained what happened, they said they would file a dispute claim to take charge off of my card. Very unprofessional in every way and will tell everyone able the issue I had with your hotel.
Rodney
Rodney、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月23日
would stay again
beautiful properties, luv having a balcony....clean, quiet...pretty grounds...
Katherine
Katherine、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月23日
Valet/Luggage Carriers = Great, the Front Desk not
The Bell hops and the valet people were so kind and helped us several time. Such great attitudes and smiles.
So, my husband who is on crutches went down early one morning and put the do not disturb sign up so I could sleep in for a bit. At aproximately 9:00 am I took the sign down and left the room. My brother-in-law shared that you had to request your room to be cleaned and bed remade so David called the front desk to ask that our room be cleaned. The desk person said no problem I'll take care of it. We came back to the room later that afternoon and it was still unmade. David called again and got the same message. We had a full day of Engagement party events to attend so we got back around 9 pm and of course our room was still unmade. I went down to the front desk and the front desk person went into the managers office and came back to tell me that the manager said I had a do not distrub on my door. The manager did not try to make it better, did not come out to talk to me and was basically uninterested. So the front desk person a woman I think said she would find someone to come make the bed and bring towels. I said I would take towels up as my husband was exhausted and needed to take his medications. About 30 or so minutes later a young woman came to the door but I had already made the bed and taken care of the trash and put the dirty towels out. This was supposed to be a treat to stay on the Plaza. It turned out not to be.
Jacque
Jacque、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月21日
Kelley
Kelley、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月17日
Great place to stay in KC
Beautiful hotel & very nice rooms
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月17日
Bring your night cap-
InKC for the KC Opera! Returned to a freezing room,unable to adjust the air thermostat,called the front desk they offered the adjoining room on the same system which also only increased fan speed and did not warm the room.received blankets and we made it through the night.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月4日
David
David、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月1日
Lisa
Lisa、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月28日
Angelia
Angelia、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月26日
Brea
Brea、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月25日
Nice hotel. We were traveling as a family and my only complaint is that we were charged more to have 4 people in the room, but there were still only two bottles of water, coffee etc since we paid for extra people I expected it to be stocked for 4 people.
Hazel
Hazel、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月19日
Shauntel
Shauntel、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月14日
Kim
Kim、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月8日
Always a tremendous stay !
Jim
Jim、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月8日
Kristina
Kristina、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月8日
Scott
Scott、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月7日
Alexa
Alexa、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月7日
Hotel was clean. Valet staff was extremely helpful with a uhaul setback we had. We can’t thank them enough!
Lori
Lori、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月23日
Sarah
Sarah、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月23日
Had to move rooms three times. Still didn’t get what I paid for
Bill
Bill、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月18日
Gabriel
Gabriel、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月17日
Very nice hotel in great location.
kevin
kevin、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月12日
Not today
Moldy shower curtain
Door to a balcony that wasent there opened up. Got charged 36 bucks for something perhaps the bottle of water I drank in the room. For $350 bucks stay somewhere else
Joe
Joe、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月10日
Amazing Stay
The stay was amazing. Will for sure be back for another stay. The room and view from the room were both wonderful. Thanks for making this special occasion a great memory