We stayed in room 200 from 12/20-12/23. On night one our heat stopped working. An engineer came and fixed it, however it stopped working over night. The next day we were told it was a boiler issue and would be fixed. That night they brought us a portable heater which kept the bed area warm but the bathroom and water etc was freezing as it was2 to degrees outside. The next day they said Alliance was on property and it'd be fixed. When we returned in the evening it did work, however by midnight it was out again. We were offered to move rooms but was told it'd prob have the same issue. Upon check out we asked for compensation and were offered the resort fee. This does not feel adequate as it was a winter weather warning outside and your property did not provide the heat needed. I have tried to email and gotten no response..
KRISTINA
KRISTINA、3 泊旅行
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10/10 (最高に素晴らしい)
2024年12月27日
宿泊されたお客様
2 泊旅行
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8/10 (とても良い)
2024年12月27日
Petro
Petro、4 泊旅行
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8/10 (とても良い)
2024年12月23日
Good location.
Room was adequate but wasn’t ready before 4:30 PM. Pool a little cool but acceptable, Whirlpool not functional. Extra charge for parking.
Francois
Francois、1 泊の家族旅行
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6/10 (良い)
2024年12月23日
Attention : Spa non fonctionnel depuis des mois
Sauna n’était pas chauffée, nous l’avons allumé et ils l’ont refermé. Donc impossible de l’utiliser
Station breuvage non fonctionnelle sur plusieurs étages.
Drain du bain bouchée
Hôtel demeure bien situé pour visiter le centre de Burlington
jessica
jessica、1 泊旅行
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8/10 (とても良い)
2024年12月22日
Gordon
Gordon、1 泊の家族旅行
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8/10 (とても良い)
2024年12月21日
Nice hotel, but very noisy
Very nice-looking hotel. Great location. Unfortunately, the loudest location, or poor quality windows. There was so much noise outside our window all night. Otherwise, very nice.
Kirsten
Kirsten、1 泊旅行
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6/10 (良い)
2024年12月16日
Brian
Brian、2 泊旅行
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4/10 (まあまあ)
2024年12月16日
Motel Bait and Switch
Intentionally deceptive pricing. They entered our room despite having a sign not to. They were doing construction on the room while we were there.
宿泊されたお客様
2 泊の出張
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10/10 (最高に素晴らしい)
2024年12月16日
Corrine
Corrine、2 泊旅行
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10/10 (最高に素晴らしい)
2024年12月16日
Great emplacement, nice restaurant in the hotel and close.
Sylvain
Sylvain、2 泊旅行
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10/10 (最高に素晴らしい)
2024年12月15日
Excellent place with amazing views
Everything was amazing. Beautiful views of Lake Champlain. Great location and walking distance to restaurants and shops. Everyone was so nice and helpful. Only problem is we (and about 15 other people) got locked out of the hotel when we got back from a show at 11 pm.
Jennifer
Jennifer、1 泊の友人との旅行
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4/10 (まあまあ)
2024年12月15日
Had an issue with room security, checked in, left the room for an hour and upon coming back found that someone had been in the room, they left a half a beer on the counter and had used the toilet. Hotel manager still hasn’t called us to explain how this happened. Not impressed
Michael
Michael、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月12日
Alexis
Alexis、1 泊旅行
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8/10 (とても良い)
2024年12月9日
Anna
Anna、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月9日
Hotel was beautiful and the staff was very accommodating! Would definitely come back
Conor
Conor、2 泊の出張
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10/10 (最高に素晴らしい)
2024年12月8日
Confort et tranquilité.
Hôtel rénové très bien situé près de la rue Church. Casse-croûte avec vue, canapés, fauteuils et tables pour le petit déjeuner. Plusieurs bons choix au menu. Employés sympathiques et accommodants lors de notre visite.
Lise
Lise、2 泊の友人との旅行
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10/10 (最高に素晴らしい)
2024年12月7日
Christopher
Christopher、1 泊旅行
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4/10 (まあまあ)
2024年12月5日
Nickel & Dime
Advertising their rate at XXX and somewhere in their fine print is a about double the rate in fees. It's okay to charge for items, but let the customer know. Don't spring more than double the advertised rate at checkout. My recommendation is to avoid this hotel.
The hotel is dirty, the rooms are tiny and there's about 15-20 channels to watch on the tv. The photos are probably AI generated as the hotel, a former Radisson, needs a facelift and they need to stop charging more than double the advertised rates with hidden fees.
宿泊されたお客様
2 泊旅行
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6/10 (良い)
2024年12月5日
Beware the parking garage.
Stay was good overall despite the fact that my vehicle was broken into and had over $3000 worth of merchandise stolen. The hotel did not have much of an answer so just make sure you lock your car.
Joseph
Joseph、1 泊の家族旅行
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8/10 (とても良い)
2024年12月2日
The staff was very accommodating and friendly. Parking was easy. Location is excellent. Unfortunately, the cleanliness of the hotel is a major problem. My linens and towels were clean. But there is obvious filth and dirt covering the walls in the rooms, elevators and and hallways. The sink and bathroom have pink mold growing in certain areas. The renovation and cleanliness is very superficial. Also would benefit from a hook in the bathroom area for hanging towels.
宿泊されたお客様
2 泊旅行
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6/10 (良い)
2024年12月1日
Simon
Simon、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月25日
Philip
Philip、1 泊の友人との旅行
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6/10 (良い)
2024年11月25日
We booked a room with a queen bed. Room was very nice and clean but very small. So small that you could only get into the bed on one side the other side was up against the wall . When I had to get up to go to the bathroom I had to climb over my husband
Very disappointing considering this is a Hilton Hotel.