Staff did nothing to address the missing curtain in the room. I messaged three days in a row, and noting.
Staff were unresponsive, and I did not feel safe in this hotel as a single woman.
The windows are large, and there was a missing curtain which meant I had to get dressed in the bathroom, stay on one side of the room, and I was unable to use the room properly - I could not watch TV from the bed at there was no curtain.
Staff took a long time to respond to whatsapp messages; they also did not respond when I called them.
Deborah
Deborah、3 泊の出張
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 16 日
Patrik
Patrik、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 14 日
Super convenient, nearby almost everything in Mitte!
Alexander
Alexander、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 29 日
Appartement conforme à la description - mais très mal insonorisé
Dommage
VERONIQUE
VERONIQUE、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 4 月 24 日
First you will jot getting what you see on pictures. Second they need to oay kore attention to cleaning. Also we didn't like that we can't use main door, only back door, because we not residents. What? Maybe i need to put sign on ke that I'm not resident? Do you learn you lessson Germany?
Roman
Roman、5 泊の恋人との旅行
Orbitz を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 8 日
Matthias
Matthias、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 7 日
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 30 日
Great hotel and easy check in/out
Great hotel. Not the most convenient location, but nice stay and friendly staff.
Sina
Sina、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 17 日
Seulgi
Seulgi、16 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 15 日
Catherine
Catherine、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 12 月 9 日
Die Unterkunft befindet sich zentral gelegen. Das Check-in war unkompliziert. Auf die Sauberkeit ( Wände und Badezimmer) sollte noch mehr Wert gelegt werden.
Simon
Simon、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 10 月 23 日
Ester
Ester、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 10 月 12 日
WARNING
My stay at Nena was one of the worst experiences I've had to date, and ive traveled a lot.
Management was aware that they have had repeated flooding issues in the shower. I was not informed of this and I had to spend my saturday morning cleaning out the entire apartment to avoid water-damage.
When informing the property of this and requesting a chat with management I was told to meet them, no one showed up all day (I went twice)
I was also promised to have someone come fix the issue, noting. We had to pile up towels to be able to take a shower.
I then requested a refund and didn’t even recieve a reply.
At the end of the day I was happpy my stay was limited to two nights. I mostly feel for the poor girl working the reception as the management seems to be increadibly irresponsible and unresponsive.
I will issue a BIG WARNING for anyone considering this property and likely then also their other priperities due to the lack of management and oversight.
Anton
Anton、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 10 月 11 日
great location between a few train lines
short walk to large shopping district
staff was friendly, available & informed
Joel
Joel、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 10 月 3 日
The property is fine for a short stay but it is basic and beds uncomfortable. No functioing Wifi either.
We had several issues with equipment not working and layout doesn't work for a long stay as kitchen in one of the bedrooms, as is the TV which due to basic nature only had two English news channels.
Clean quiet safe and very walkable into town with close grocery stores and public transport.
Iain
Iain、7 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 10 月 2 日
Apartment was very simple. Plenty of space and big bed.
TV did not work and no one came to fix it,
Very cold and could not get heat. The bathroom wall heater came on at our last night.
Location is great. If you just need a place to sleep then Nena is good.
Lucille
Lucille、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 10 月 2 日
Ich bin zufrieden nur die Heizkörper
in Badezimmer war viel Staub und es fehlte uns zuerst die Bettbezug, es wurde aber sofort gestellt
Hossein
Hossein、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 9 月 27 日
Forgot something important in the room. Emailed them 2hrs after check out. No response whatsoever. That is incredibly frustrating and I’m left with the impression that they really don’t give…..a….sh….. Yes, I also tried calling.
Lasse
Lasse、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 9 月 11 日
Great place in Mitte. Quite and silent. lose to Alexander Platz. Not far from metro.
Massimo
Massimo、1 泊の出張
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 7 月 16 日
Great apartment in the heart of berlin
Friendly helpful staff and good communication which is essential as it’s not obvious to find. Excellent location to get you round this wonderful city