Asked to check in early and was told we could for 25.00, I have never been asked to pay extra for early check in, but I agreed to it. I was accidentally charged 500.00 on credit card for incidentals. The employee caught it and called the manager. I was assured that it would be taken off( it was), but the 50.00 they put on credit card was not taken off after check out and I was assured it would be. I was told I would receive a receipt at check out. We ended up checking out early in the evening and not staying due to a family emergency. When I checked out and asked for a receipt I was told I would get it through the third party I booked through. Seventeen hours later I have received no receipt and a 50.00 charge for incidentals is still on my card. The young girl who checked us in was very nice and apologetic for accidentally charging us the 500.00 and it was taken off within 15 minutes. The hotel is nice and clean, but I’m just a little unsettled about not getting a receipt and having the charges on my card.
James
James、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月23日
godfrey
godfrey、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月15日
Bad Experience
Bathroom floor wasn’t level causing toilet to shift when sitting on seat.
There were orange/red stains on sheets from pizza sauce or blood.
The air conditioner was leaking water so the carpet was wet which could cause mold.
The hallways and ceilings showed they were in the process of repairing leaks.
There were two rooms across the hall that were having a party, playing loud music, and smoking all night. I called the front desk at 4:00am because my room smelled like smoke from across the hall. The music and smoke stopped around 4:30.
Kenneth
Kenneth、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月26日
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月25日
Needs carpet cleaning in Room 105 and in the halls!! Would perfer tile floor in rooms.
Donald V
Donald V、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月19日
Hotel does nothing about noise
I was on the first floor, near the front desk & from 8pm to 12am there were kids screaming, running & playing down the halls. The next morning, I asked the manager, who had been there all night, do they just allow that ? She proceeded to say it was only until 11:30pm. No apology or anything.
Christina
Christina、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月4日
Michael
Michael、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月27日
I stayed here the night before an early flight out of O'Hare. The outside of the property felt a little run down with trash and a few very beat up cars in the parking lot. The lobby was clean and felt like it had been recently redone. The halls to the rooms also felt a little dingy and out of date, but the room itself was spacious and fairly modern.
The big issue was with the noise - you could hear everything in the halls, and upstairs & downstairs, very clearly. At one point it sounded like someone was physically in my room. I wore earplugs to sleep which helped, but if I hadn't it would have been a very loud & restless night.
Sara
Sara、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月27日
It was good the room was clean although we stayed for 4 nights and the room was not clean once
Ana
Ana、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月27日
Robert
Robert、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月26日
Roaches in the room
I checked in and everything went very well when I walked in the room the light wasn’t working and I noticed that something was splattered on the wall by the trash can upon being in the room for about two hours I was laying in bed noticed something crawling by the tv and it was a roach I immediately was grossed out gathered my things and kindly asked the front desk guy if there was anything he could do to help he said I could contact the manager for a refund in the morning the manager is super unprofessional he tried to avoid my calls all morning then once he was on the phone was super rude about not knowing about a roach problem but upon looking there’s a bunch of unclean reviews there was no care or concern from him so I contacted corporate because don’t be a manger if your attitude is going to take over not wanting to help someone who wasn’t willing to stay in another room because they had already seen roaches in the room you initially gave them. I ended up having to leave at 1 am with no other room to go to because I did not want to chance any roaches getting into my belongings!
Alexzandria
Alexzandria、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月22日
Rahul
Rahul、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月19日
Eric
Eric、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月19日
Alejandro
Alejandro、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月16日
Keisha
Keisha、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月12日
Rhonda
Rhonda、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月7日
Staff needs a little help in personality. They are very quick speaking and not friendly.
Pamela
Pamela、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月4日
john
john、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月2日
Paul
Paul、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月26日
Nichole
Nichole、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月24日
Rosa
Rosa、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月21日
Barbara
Barbara、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月21日
Kantemir
Kantemir、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月18日
Just what we needed
The check in was amazing. They let us check in 4 hours early with a small fee which was perfect for us since we ended up getting there with no traffic. The desk attendant was friendly knowledgeable and overall a kind person. The only things we didn’t like was the fact our toilet clogged up and we tried 3 times to get a plunger to no avail but it clogged the night before we left so it was more problematic for housekeeper than it was for us and made us feel bad for leaving it that way. The hallways and lobby were super muggy but again didn’t affect our overall trip. We would definitely stay here again. Didn’t get to try the pool but it looked small but clean and well taken care of. Breakfast was adequate! Hot eggs and sausage and also a waffle maker and cereal oatmeal and fruit. Overall a wonderful stay.