The pictures of the property lure you in but they are nothing as pictured. We rented a jacuzzi room, the tub didn't work. It looked like it was going to sink through the floor, it took over 2 HOURS to fill it enough to get the jets on, it was insanely loud and couldn't even hold water. There were black hairs in our "clean" ice bin. Ice machine is on 3rd floor and you get there but it's all locked. The other one was broken, ice had to come from staff. There were also black hairs in our "clean" bedding. Our room door was off and could not close or open properly. Our mini fridge was broken, ice box frozen over and no air flow to keep anything cold. You could see light coming from the gap. We awoke to 3 black WIDOW spiders above our door frame and one in our bathroom area. We then asked staff to change our room. They happily did, we were placed in a similar jacuzzi tub room. This room was also dirty with black hairs in the ice bin and bedding. They couldn't give us clean towels and told us we would have to find housekeeping who is "everywhere easy to find" yet we didn't see a single keeper while there. At night we went to get in bed and watch tv... the tv has a solid white line running up and down the tv. The area around this is full of hotels and barely any food choices. It is also right and the expressway and very busy. If I could get a full refund I absolutely would request one, this stay was awful.