The room wasn’t clean in spots. The bathroom door was broken and wouldn’t close. The entire mechanical mechanism was removed. There appeared to be water damage. The wall paper was in disarray as well
David
David、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月13日
Torrio
Torrio、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月11日
Very average….not the proper Hilton I was expectin
Room not cleaned for 3 days
Bedroom AC poor
Shower water pressure poor
Shower temp…luke warm
andrew
andrew、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月9日
Poor housekeeping and front desk service.
We came back to hotel after a long day with family to find the room had not been serviced and so no coffee, water or fresh towels. We called the front desk and was told housekeeping would be there. After 2 hours we called again and the front desk(7pm) told us she would contact HK again. We find out the next morning housekeeping had gone home hours before we called. Why the front desk person lied is unclear but we will be looking for a better hotel the next time we visit our grandson.
Linda
Linda、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月8日
Renee
Renee、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月7日
It sucks all the money you pay and no free breakfast
Ayana
Ayana、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月1日
Ayonna
Ayonna、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月30日
Eugene
Eugene、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月26日
Wasn't the best Hilton
The main elevators were very concerning. They open extremely slow, however they close as you are walking in. The door slammed into my son's shoulder. And on another occurrence it hit my hand so hard (i was trying to prevent it from banging into me) and i dropped my yeti with water in it. Also it was between 40-45 degrees outside and the AC was blaring in main halls (ice cold). Theres a decent gap under room door where ac was coming in, so room was hard to keep warm with heater and the ac blaring. Staff was nice. Pool was nice. Gym area nice.
Emily
Emily、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月25日
Brian
Brian、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月21日
JESUS S
JESUS S、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月14日
Lawrence
Lawrence、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月14日
Leila
Leila、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月13日
Anthony
Anthony、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月13日
Donald
Donald、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月8日
Very old hotel!
This Hilton is very old! The lobby has been modernized and has a restaurant and Starbucks which was convenient, and it's conveniently located to other places to eat. But, the elevators and rooms are old. Phone in room was more like a prop, didn't have any buttons that worked. And, wallpaper peeling at seams. Bed and pillows were very comfortable though.
Adrian
Adrian、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
Hustlin Ain't Easy
Super nice hotel, great location in a safe area....upscale in all regards.
Wesley
Wesley、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月31日
Estancia tirando a deficiente en NH Raleigh
Desde el principio fue bastante nefasto. La desorganización era bestial, nos dieron una habitación que estaba ocupada (con todo lo que ello supone), las tarjetas fallaban, las instalaciones necesitan de una pequeña renovación,...
Son demasiadas las cosas como para relatarlas todas pero está bien.
Félix Santiago
Félix Santiago、3 泊の家族旅行
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2/10 (不満)
2024年10月28日
Corriana
Corriana、2 泊旅行
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2/10 (不満)
2024年10月28日
This was not what we expected from a Hilton hotel
Or for the price point we paid.
I booked ahead and called the hotel to ensure our rooms were not marked as no shows/ canceled because I knew we would be arriving around 2/3 am and wanted to ensure a smooth check in process. One of our rooms was canceled and could not be reinstated. I had to rebook and call hotels.com twice to resolve.Their system was down so we also had to wait to check in to the rooms that were "ready."
Once we got to our rooms, they were not clean. One of our rooms had a sticky residue on the bathroom floor that smelled like pee, hair all over the place, and stains on the sheets. When we asked to change rooms we were told rooms were sold out. We asked to at least get housekeeping to clean up and we're told that they would just give us someone else’s room. This explains other comments about other guests not receiving the room type they booked.
For our other two rooms, one of us found a roach and another found multiple bugs (maybe stink bugs) in their room.
Our trip was extended and because of the above reasons we decided to change hotels instead of extending.
宿泊されたお客様
3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月28日
Nice but extra costs.
Nice hotel. Lobby is gorgeous. Rooms are scheduled to be renovated soon but are not bad now. I used a hotels.com filter to look for included breakfasts and the selected this hotel based on this search. They serve breakfast but it wasn’t included and costs $18. Also there was an $8 fee to park.