Room was very clean ! Good location within walking distance of everything ! Great hotel
Cody
Cody、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年2月8日
1. No microwave
2. Peleton BIke Was not connected to
WIFI
3. Dirty coffee cip stacked with clean ones
4. Love the shower
5. Nice little seating area
6. Internet is not free
7. Expensive parking
8. Harass by an aggressive homeless person right outside the hotel, twice.
Weng Chi
Weng Chi、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年2月3日
Check-in was super easy and the front desk staff was very friendly and helpful. I called a few days prior to our arrival asking for extra blankets and pillows to be put in the room. When we arrived to the room there were no extra blankets or pillows. I had to go back to the desk after a long day of driving and ask for extra blankets. The first morning of our stay there was NO HOT WATER for the shower. I went to the front desk to report the problem and was met with an unsympathetic front desk worker. She was rude and didn't seem to care about my problem. She didn't apologize for the problem but said she would report it to maintenance. Later when we returned late afternoon, I checked the water only to find out that there still was no hot water. I went to the front desk and requested a new room which I was given. Fortunately this room had hot water for showers! Overall we slept well. The rooms were quiet and the bed was comfy!
Joanne
Joanne、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年2月3日
Carlos Manuel
Carlos Manuel、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年2月2日
michael
michael、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月30日
Michael
Michael、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年1月8日
Was disappointed
While the hotel is beautiful and I love the historic charm, the hotel room wasn’t the same. The hotel room had trash in it when we arrived and I believe there was mold in the room as my family had terrible headaches to the point they were on the verge of a migraine type pain. The heater also turned on making sleep almost impossible because it was so hot and the mattresses were rock hard (and I do love a firm mattress but this was so uncomfortable.
We didn’t get much rest at all for the two days we stayed. I was disappointed as it looked to be a great place to stay.
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月7日
L.
L.、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月5日
Promises they can't keep
We were celebrating our 15th anniversary and the hotel promised to send us chocolate covered strawberries! We were excited, unfortunately the strawberries never came. Multiple gentle reminders and requests didn't help. Finally we have up!
The hotel also sent a letter to put a sign outside if we did not want room cleaning. We wanted cleaning, but the hotel just didn't check and assumed we didn't want it. Multiple asks didn't help and finally someone came to straighten our sheets. I wish it was at least done properly.
Anyway, it was sad that spending at a fancy hotel like this lead to a sub optimal experience.
Nidhi
Nidhi、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月3日
Laurie
Laurie、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年1月3日
CHANG HUN
CHANG HUN、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月29日
Checkin was not smooth
Checking in took 40 mins due to a man and his son trying to get a better rate and changing their rooms three times. The clerk wasn’t sure what he was doing so he had to call the manager on his cell phone. He should have told them that he needed to check us in since we were waiting over 40 mins. We finally left to go eat and we were too late for the restaurant.
holly
holly、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月28日
Jesus
Jesus、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月25日
Go for another hotel in Santa Fe.
This is the worst managed Hilton hotel ever in my experiences as a Gold Honors member.
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月13日
Warning: pay to park $31/day
The fine print should include there is a cost to parking and it is $31/ day!!!!!!!!
We won’t stay there again.
It is convenient to the Plaza and all of the shops but so are many of them.
Jane
Jane、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月10日
Awesome hotel!
It was a beautiful hotel and in a great location. Also, the food was amazing!
Patrick
Patrick、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月5日
Could Have Been Better
Santa Fe is lovely. The heating the hotel must’ve been out because it was freezing. I had gotten sick due to the weather and had to cut our stay short, luckily was refunded. Expensive dining. Paid $50 for a cup of cereal and yogurt and my partner had a plate of eggs and bacon. What part of that amounts to $50??
Tuesday
Tuesday、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月3日
Mahadev
Mahadev、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月3日
Worst Hilton!
Very run down Hilton. Dirty carpet, peeling wallpaper, ceiling peeling in the bathroom, poorly working AC, broken frig and no icemaker in hotel. They passed out ziplock bags of ice. Water from faucet was extremely cloudy and unsafe to drink. Stayed 4 nights and cleaning did a terrible / incomplete job each day despite us filing a complaint with the front desk. Front desk not helpful / rude. We were promised to get a refund on parking and 1 night stay for our troubles but did not get it when we checked out. Had to lodge a complaint with Hilton corporate to get any resolution as the hotel would not called me back.
samuel
samuel、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月28日
Jin
Jin、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月28日
The tail of our visit.
Everything was fine except a very slow registration and a live mouse that necessitated a room change. Dining coupons were offered as compensation.