The positives: It was close to our the points of interest. The bed was incredibly comfortable and slept like a baby.
The cons: The property overall was dirty, garbage everywhere outside.
Landscaping was in disarray, not existent or unkept.
Parking was a little bit of a problem near the suite we were staying in.
But the absolute worst part was that the check in process and "front desk" responsibilities have been farmed out to a remote attendant that you had to communicate through a remote accesses kiosk in the foyer of the main building entrance. The check-in process was incredibly drawn out as you had to scan in your ID, the connection was poor so audio kept cutting in and out and the person was overall hard to understand. A far cry from the quick check-ins I am accustomed to when checking into a hotel with a front desk clerk on-site. Also, the foyer is so small that it was uncomfortable when another person came in to use the single kiosk as we were right on top of each other. I had to finish the process while a drunk guest from another suite was impatiently breathing down my neck so he could contact them about the wifi password not working.
I realize we were staying at an extended stay facility but I hope that more hotels don't switch over to this type of kiosk because it really removes the "hospitality" part of staying at a hotel.
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年5月15日
Very noisy neighbors paper thin walls in could hear people walking around upstairs in all hours of the night
Richard S
Richard S、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年5月14日
Benjamin
Benjamin、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年4月19日
Eric
Eric、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年4月12日
Great customer service
Teresa
Teresa、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年4月12日
I checked in and checked right back out- i was reluctant to even check in because of how the property looked when i pulled up. These are run down apartments surrounded by very sketchy looking individuals. As soon as we walked in our room we were hit with the smell of cigarette smoke (a non smoking room) I’m 4 months pregnant and didn’t want to be sick or risk my babies life so we left immediately. There is no front desk so we had to talk to a lady through a zoom video meeting. She was extremely short and unfriendly. Don’t waste your time or money staying here. Very scary. Dont trust the 7 stars- they’ve obviously paid for good reviews.
Kaylen
Kaylen、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年4月12日
At this property if you check in after hours you have to go through a operator on a virtual kiosk, my room needed to be redone like the carpet was long over do for new carpet there was a questionable stain on the carpet that might have been blood, the area this hotel was in was cool, fyi if your looking for a cheap hotel for a night pass this one up and go with extended stay or best western
Alex
Alex、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年4月10日
A bit far from restaurants.
Kathleen
Kathleen、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年4月10日
Well to tell he truth i was creeped out there was a women out side the door to my room the whole night with a b a bunch of boxes and she was there every time i opened the door i could not get a hold of anyone in the office and couldn't sleep
Timothy
Timothy、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年4月9日
Discusting, dirty,massive gagging smoke s.ell, dirty sheets, poor maintain ence, aweful virtual che k in, hard to find room, very run down. I would rathersleep in my car.
Christine
Christine、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年4月8日
Kobe
Kobe、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年4月7日
Sucks to be here
Upon checking in (by machine) the experience was horrible. I did my purchase online and as I pick the hotel of choice did not match the hotel I arrived at. The place was run down, the room carpet and furniture was dirty. I picked the place because breakfast was included which made it easier for me because I had to work in the morning. The visual person told me no breakfast and charged me extra fees for different charges to my card. Why would I pay for a curtesy fee for a hold on my cc there was NO one courteous at this location
Lynn
Lynn、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年3月24日
Nikeriya
Nikeriya、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年3月10日
Eric
Eric、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年2月26日
Sarah
Sarah、1 泊旅行
Travelocity を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年2月17日
Management
In the morning called the front desk to ask if i could stay longer and pay after work, she. Said i could so whike waiting for the snow to stop so i could go work around 1pm. The other worker is knocking on my door saying she didn't ok this and i had to either pay this aecond or be gone immediately. I called her 4 times being nice ans saying sorry if i miss understood her earlier, she kept hamging up on me i asked if i had 10 minutes to shower she said no. The point here people is they let many of there guest go a week with out payment and she had a 52 dollar deposit so even if i wouldn't have paid they would have gotten 80 percent of the money for my second night. I feel that i have been discriminated against due to the fair housing act. The fair housing act does apply to hotels and it basically says that what you do for one person you must do for others. No way was i given the same treatment i have witnessed other peoplw receive from her and thia property on paymenta or money orweather thwy can stay in the room. Truthfully i am seriously thinking about pursuing charges on her and the property. Being that she is the manager she should know the rules on housing. Maybe even more will happen to her byt i feel completely offended by her and her actions towards me. Fyi the room was great minus the hot water.
Jeff
Jeff、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年2月2日
Onsite staff was very friendly. But this property has major issues such as odorous rooms, cleanliness of the surfaces and sheets. It was endured but I won’t book again.
Cory
Cory、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年2月1日
J
J、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年1月26日
I went through a third-party Orbitz to book the room and when I got there to check in, they decided to ask for $100 deposit which I didn’t have $100 to hold for them so therefore they would let me check in and they went on a ticket with my money for the booking as well I went to return it I give it back so I was left stranded to sleep in my car and they did not care because they said it’s policy but their policy was not located or no or acknowledged or printed anywhere in the third-party for customers to see if I would have known that maybe I would’ve had the money and I would’ve been stranded, but that was information that was unknown. Do not recommend this place , they leave out information