ルネッサンス オーランド アット シーワールド (オーランド)

宿泊初日はオーバーブッキングで20分かかるリッツカールトンに泊められ（21:00にはついていたのに・・・）、それについても「incidence」 と表現しており、自分たちで責任を認めるスタンスがありません。部屋の掃除も17:00過ぎても終わっておらず・・・（スコールがあって急にホテルに戻っても部屋で休んだりシャワーを浴びることも侭ならず・・・）。各部署が自分のことだけに責任を持っていても、「お客様をもてなす」という基本線を最後まで感じることが出来ませんでした。1泊目に泊められたリッツカールトンの方が労りを感じる対応をしていただい感じでした。

Amazing stay! Clean, friendly, and convenient to SeaWorld.

We liked the hotel but our experience got a few hiccups, when we arrived to the room (I reserved two rooms) on one room the battery in the door has died and we were not able to enter the room, they came and fixed it but it took like 30 minutes. On the pool I pay with a credit card for the food we purchased but for some reason they charged the room, is not that I was double charged, because for some reason they did not charged the credit card eventhough I used it but it was frustating to see the charge on the check out bill for something I thought I already pay. Overall is a great hotel but is also expensive and things like this should have never happened.

Great location if going to SeaWorld and room was very clean but needed updating

The only thing good the kids enjoyed was the pool area. Would be good if parking and wifi was free.

Honestly I wish I would have read more recent reviews of this place. It is not a 4 star hotel. Maybe 10 years ago when things were new. Nothing is new. Of course with Covid things are different, but we still expected a certain level of cleanliness and presentation. You park your own car, and still pay a crazy price. The room has a wet smell of mildew or something. Maybe since you couldn't turn the AC off and it was only 50 deg outside had something to do with it? Room was freezing for the 2 days we were there. Not enough towels or blankets in the room. Pretty sure the bottles of shampoo and conditioner were reused and refilled. They weren't sealed. My daughters feet were black after walking on the carpet all night. Food at the restaurant (only one open) was blah. Do NOT have the bar make you a margarita! The children's "splash zone' or water park I think they called it, was something to laugh at. The pictures were taken at night for a reason. Everything is just run down. We visit Orlando 6-8 times a year. We have a few favorite hotels, but gave this one a shot due to reviews. Poor life choice. Too expensive to be this disappointed.

I got a fantasic deal , booked on here and got parking at late check out at 3pm for only 10 usd more ! Thr room and reception atea was beautiful and ghe kids dolash pad was a extta bonus thecobly begative was the cleanliness if the pool area they nedd a full time cleaner as it was a little dirty woyh left over food

I loved everything other than the slide height at the pool

Our family loves this hotel normally...however there were SO many people at the pool. I wasn’t bothering by this because of Covid (although that would be a valid reason) but because there was just way too many people in the people. We still had fun tho. The carpets in the hotel room were sticky. The cheeseburger at the pool bar was AMAZING! We will return because it isn’t usually that crowded and we love the location.

Friendly and helpful staff; hotel common areas and guest rooms very clean and comfortable.