- Minus: The walls are cracked (the part where two perpendicular walls connect), and if your neighbors speak loud, you can l hear them clearly. And we happened to have a super-loud couple next to us. I was with my teenage child; he was feeling in this environment, while we could not take a rest in our own room. This reminded me of a poorly managed student dorm.
- Minus: I ask the management to find a solution. The middle management came back with a response that I have seen for the first time (as a hotels.com gold member, I have been in more than 100 hotels for the last 6-7 years). They told me, “Sorry we can’t help today, and we can’t provide you solution tomorrow”. After a couple of rounds of energy-draining negotiations (including an email that I sent to their corporate mailbox, identification of the LinkedIn profile of the founder/owner, etc.), they agreed to put us in a better room, charging us extra for that service. As a result, I ended up spending 300$ more than I was expecting.
- Minus : the quality of the internet was poor or more precisely said “non existant”. The management tried to help me, but they have not been able to fix it.
- Minus: On Monday early afternoon for an hour or so, the middle management turned the reception area into a “hanging around area with friends”. If this was a student dorm or fraternity house that would have been fine, but this is a family-oriented hotel (with amenities and extra beds).
- Plus: as opposed to the middle management, Lasha
