Front desk service could have been more pleasant for the person in front of me and also when it was my turn. The ladies weren’t very sympathetic to the man who was having issues with his hotel key. They eventually made him two new keys as well as gave him the original one back. When it was my turn, the one lady kept talking to the other lady after saying she could help me, making me wait until she was done instructing her coworker on something job related. She could have said excuse me for a minute or taken me and then told the coworker what to do after she was done with me. Just a little unprofessional. Neither seemed to care about service or pleasantries. The rest of the stay was great. We only needed a place to sleep after an event at MetLife that lasted till midnight. The gentleman at the front desk was pleasant when we came in after midnight and I asked about checkout time. The room was clean, cozy, near the elevator and the right temperature. Would stay there again if we go to anothee MetLife event.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月1日
Over all it was ok. It’s just a little out dated. It was clean. I could stay here again.
Erik
Erik、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月31日
A great stay
Stay was comfortable, breakfast was amazing, staff was caring and nice
Kristen
Kristen、5 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月28日
Arenzo
Arenzo、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月23日
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月21日
Eliana
Eliana、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月19日
Peter
Peter、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月12日
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月2日
It has been over a week and I have not gotten my deposit back from the hotel. The front desk person was very rude and hassling, giving me a hard time. I specifically said I wanted to pay a certain way and he just ran it through my card, and now as I stated before I still haven’t got my security deposit back after a whole week. Hotel was great, staff was terrible.
Brianna
Brianna、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月2日
Nice Stay
The room was nice, but there was a leak in the shower that spilled into the main floor of the bathroom. The bed mattress and pillows were incredibly soft from over use. May be time for an upgrade to newer ones.