We arrived at 11 PM after a long travel day and there was a very long line to check in – it took us over an hour and a half just to get a room that we already had paid for. There was no luggage cart and we had six pieces of luggage so that was awful.. when we arrived in the room, the room was actually nice but the water flow in the sink in the bathroom was just a drizzle and then when I took a shower, the tub filled up with water because the plug closed on m. And so by the end of the shower, the tub was almost overflowing. When I discussed these things, at check out, there was no adequate response – just a weak smile and “oh OK.” and lastly, but not of great significance, there were no warm chocolate chip cookies upon arrival as constantly advertised. For a Hilton hotel, this was a great disappointment and we will not use it again.