Checked in and went to my room and it was assigned to someone else. Had to go down to the check in desk twice. They were very accommodating. I was asked if I walked in on someone. No I did not walk in on someone!
Andrea
1 泊旅行
2/10
Our stay here was terrible. We stayed here for our daughter’s dance nationals. We checked in one of the elevators were down. We had to wait at least 5 minutes everytime we needed to use it a couple times we almost waited 10 minutes to be able to get to our room on the 4th floor. The hallways smelled terrible and were extremely muggy. We went to use the vending machine to get ice and the smell was terrible the trash was over flowing and all over the floor. Conditioner in our room had 3 pumps left in it which was not enough for our family of 4 thank god we traveled with my sister also in another room and she brought her own. Our shower was disgusting, it was chipped all over, moldy and rusty. Went to use the pool and they had no towel left on the towel rack in the pool area. Husband went to go ask the front desk and we were told they didn’t have any and that they were short staffed in housekeeping and behind due to this in laundry so they do not have any towels. This is concerning. As a family of 4 if I didn’t have my own towels and had to use my shower towels what would we have used the other nights we were there to shower? Also concerning are our sheets clean if your so behind? Needless to say we stripped our beds and the kids slept on there throw blankets from home and my husband and I slept very uncomfortably with just a sheet. Overall awful sleep for 2 nights and awful experience.
Amanda
2 泊の家族旅行
8/10
Thomas
2 泊旅行
4/10
Well, whenever I arrived at the hotel to check in, there was no attendant waited for about 15-20 minutes. Walk back outside parked my car grabbed all my luggage. Walked back inside and waited another 5 to 10 minutes for the attendant to finally come back down supposedly the sixth floor to check into my room and the bathroom was dirty. Very wasn’t clean very well. Not the best experience I’ve had at this hotel.
Trever
1 泊旅行
10/10
Robin
1 泊旅行
10/10
Joseph
1 泊旅行
4/10
Took management 3+ hours to take care of a bunch of unruly guests. Then it took 4 officers to get them off the property. Issue started at 1030 and officers weren’t called till 1am
Niall
1 泊の家族旅行
8/10
Quick check-in, comfortable room, small bathroom, good service in the bar/restaurant
Kim
1 泊の出張
10/10
Jose
1 泊旅行
10/10
Kevin
1 泊の家族旅行
4/10
宿泊されたお客様
7 泊旅行
10/10
Everyone was very nice & accommodating! Thank you.
Ellen
1 泊の友人との旅行
10/10
Melissa
2 泊の家族旅行
10/10
Jennifer
1 泊旅行
2/10
Service is so bad, the desk is always not in the desk, has to wait for 15 mins, under staffed, staff are multi tasking. Wont go back there. Very poor customer service.
ernesto
1 泊の出張
6/10
AIDA
1 泊の家族旅行
10/10
Great customer service, fast check-in, warm pool great food at scorzz!!
Michael
1 泊の家族旅行
10/10
Was not a fan of staying on the first floor. We had to change rooms because it smelt very very damp. Second room not as strong but it definitely smelt like a basement