シェラトン・カタニア・ホテル & コンファレンスセンター (アシ カステッロ)

We usually stay at smaller boutique hotels but wanted a hotel by the sea and close to the Catania Airport for our last night in Sicily. We were not disappointed with Four Points. First, there was a room mix-up but was immediatly taken care of. We were given a larger room with a partial sea-view. Elisa and Antonella at the front desk were so kind and helpful. Grazie to you both! We had drinks across the street on the ocean for sunset. The breakfast was wonderful and then we were on our way. Again, Grazie for making our last night in Sicily so pleasant!

Nice hotel great service but I didn’t like the beach. Overall nice hotel

We were there for our last night in Sicily before heading to the airport. The car was safe in the garage and yes you do have to pay extra but it was worth it to me. Also Monica C was very efficient and helpful during both our check in and check out process. Also there is a great restaurant about 50 yards away called Baffos and it was fantastic.

Nice location Friendly staff Nice clean room Aci Castello is very nice

Very far from the center, problem with public bus, time is not time, for spa to use it you have to pay (I am not talking about massage) I decided this hotel because I searched hotel with spa, there were many hotels with good location free shuttle Thanks a lot

The hotel feels rather dated and the decor in the rooms could really do with a refresh. Damp stained tiles, tatty edges and there were ants in the room. The shower head is a poor domestic version and the tap fell off too. I did not like the first room I had and reception offered me another. Housekeeping were also very efficient and dealt with the ants. I applaud the hotel for reducing the amount of single use plastic but you are only given one large glass bottle of water and then you need to pay for it. This should be replaced each day. The mini bar does not get checked or replenished. I had to let reception know upon checking out that I had used some of the drinks. However, the beds get 5 stars. They are extremely comfortable. Breakfast was average. Could not eat the watery scrambled eggs and what looked like boiled bacon. The sausages were some kind of chicken frankfurter style. The cold meats and cheese looked tired most mornings. The fresh fruit and croissants were good and the bread for toast. Staff very friendly and helpful. Overall I would say 3.5 out of 5.

Excellent hotel conveniently located if you want to explore the local area and beyond (we had a hire car for the trip) - Etna 30min drive - Catania 15mins, Taormina 45mins and Syracuse 1hr 10mins . Quite a few bars/restaurants outside the hotel with sea views. Rooms were modern and spacious. Nice pool and access to the sea via private decking area.

good experience

The hotel is amazing, pretty modern, an art gallery; rooms are clean, spacious, and comfortable!! I would recommend it but just be prepared to face the rudest staff ever!!! And please note that me and my partner we travel A LOT, our main accommodations are hotels so you can imagine our surprise!!! Upon our arrival the receptionist said that our breakfast is included and when we went to have breakfast (6 persons - 3 rooms) they only let 2 of us in but not the rest 😂 When asking the receptionist she rudely answered “no it is not in your offer” without even apologizing for the inconvenience of their mistake, leaving me standing there and waiting for me to leave .... when I tried to explain that her colleague from the night before said it was included she didn’t even want to listen and just repeated rudely her sentence... I even asked her to explain the discrepancy between the rooms knowing it is under 1 reservation; but of course not even one smile 😃 After this we decided to take the shuttle to the city to have a nice Sicilian granita; the leaflets in our rooms said that a free shuttle can drop us; but when booking it, the same receptionist said that it wasn’t free but costs 2 euros/p.! She even made me go to the room get the leaflet to show it to her!!! to this she answered “oh! these are the old leaflets, now you have to pay for this” and of course without any excuse! No need to describe our faces Really signora? Really?! :D

We enjoyed our stay at Four Points Sheraton. It was quite comfortable and the staff are helpful. The pool is quite nice and I enjoyed swimming in the sea too. The only thing is when we booked one of the amenities mentioned is that there is free bottled water. However when we got there we we’re told the only free water is one bottle at your arrival which is very misleading from what is advertised.