The experience was great personally. Not Amazing. Seems like the bigger properties lack something. In this case it was clearly, the leadership. The staff seems to be holding everything together by a thread. The management is no where to be seen in reality other than the FOH. Looks are amazing when entering. Then the properties features hit you.....!Wow! Very nice..but most check ins are at night and most family wont really enjoy the stay beacuse the purpose of visiting is to go out in reality and see the beauty that needs TLC, the property has So much potential to offer. But lacks attention....again Leadership.
Especially during how many conversations, was that place busy!!!!
With general staff, you have you're bad apples in a bunch or maybe not bad....but just not Hospitality sweet. But in this case that was about 10% over all, everyone else just great. Way to go. Very polite, courteous and again holding it together. You can see the help they need but again......leadership no where to be seen or Caring. I hope to see a change, upon our return. To stay in and enjoy the features offered.