The front desk clerk when we checked in was astoundingly rude -- ad to make things worse, she was training a new desk clerk at the time, so he saw her modeling this bad behavior. To be fair, the desk clerk who came on later in the day (MaiMai) was friendly and extremely helpful in trying to get our television set to work, even though she couldn't solve the problem. The other major disappointment was that even though we had a kitchenette, much of it was unusable because there were o pots, pans, dishes, utensils, or anything else one normally finds in a hotel kitchenette. There was a coffee make, a waste basket, an ice bucket, and an ice cube tray: that was it. Smaller problems were the TV that didn't work (we eventually diagnosed and fixed the problem on our own), a not-very-comfortable mattress, and the outside door nearest our room not being able to be opened (key pad not working) form the outside, despite the fact that it was a wheelchair entrance. (Anyone using a wheelchair would have had to go all the way around to the front of the building.) We could have overlooked most of these problems, and made a note in the future to bring our own kitchen implements as needed, but the shocking rudeness of the woman at the front desk will keep us from ever staying at an Uptown Suites again. No hotel should put someone at the front desk who has so little interest in customer service, and they certainly should not have her training others.
