カーサ マラフ オテル ブティック (カンクン)

I pre paid for the hotel and when I arrived they said they gave the room away. And I still haven’t been refunded

for some reason, with all the nice hotels in the Zona, I picked this one. Must have been the pictures and the reviews. Their ad is deceiving - it is nowhere as nice as the photos. No one is at the front desk after 9. Lucky I made it just in time or else I would have had to try and call someone after hours. The room was nothing like the photos. they had me upstairs and with no elevator, I would have had to haul all the luggage up there. They did give me a room downstairs right next to the lobby. Lamp was broken, power outlet wouldn't work and worst of all - THERE WAS NO HOT WATER! Asked the staff to fix it and they said they turned the heat up. That didn't work. That nice looking pool - forget it. The water was dirty and stuff floating on top. To top it all off, I paid $132US. Checked a few days before getting there and rooms were $50. Asked for credit - NO WAY JOSE. This place is a RIP!

This was a great place to stay. Off the beaten path from the resorts and discotheques but easy and close enough to walk, bus or taxi. The staff are very friendly and helpful. I will definitely return and stay when I’m in town again

THIS PLACE IS A TOTAL SCAM! not a hotel at all- run down house in a not so great residential neighborhood !! Not one sign, not one car in the lot, smelled like sewer when we got out of the car!! Omg!! Nightmare gone real live!! Tried to call Hotels.com to cancel - they suggested we stay in the car and drive somewhere safe while they contact the front desk!! What damn front desk?? Wasn’t even a HOTEL... not even a MOTEL !! Run down looking house with paper or something taped to inside windows... major RED FLAG place with not ONE SIGN indicating we were even at the right place !!! Photo on HOTELS.com has been major photoshop touched up to reflect a beautiful place. NOT TRUE FOLKS!! I took photos!! See photos of the real property. Run fast from this dive of all dives!! THEY REFUSED TO REFUND MY MONEY!! Said I was never there — how did I get these photos of this horrible place ??? As a single mom with a daughter in the car ???? Would you take a chance and go up to the front door ??? In MEXICO???? Hell to the NO!!!

Amazing location. The people were extremely helpful and attentive. I definitely recommend. It is located downtown in the bar area and you are able to walk to them. Clean, quiet, and the staff were always courteous. Will be staying there again next time we go!

The hotel is nice. A bit cheap feeling, but clean and close to lots of shopping. It's very quiet which is great. However, they say they have an airport shuttle which we asked to book and the next day the day crew acted like I was crazy for thinking they even offered a shuttle service and said the best they could do was call us a taxi. Their breakfast wasn't served until 9am so the free breakfast wasn't even approachable if you had to leave in the morning.

Room was very clean. Hotel was very quiet. Fast wi-fi. Staff manning the reception & room boy extremely courteous & respectful. Area is nice with shops nearby. The breakfast service starts at 9 AM which I felt was very late. However there is one big disadvantage. The electricity fluctuated very badly to the point I was concerned our electronic devices might be damaged because of the extreme fluctuations & surges. The staff put the blame on the grid. The airport super shuttle charges US$12/- one way per traveler to this hotel.

Stopped into Casa Maraf for a one nighter. The room was comfortable, staff friendly, location was good within short walking distance to shops, dining and beaches if you can find a way to get to them!

"WOW" !!! Just got back home and "ALL" the way home, we told EVERYONE we talked with, how much fun we had and the "GREAT" place we stayed ! The staff was friendly and all so helpful and attended to our every need. From beginning to end our hostess was at our disposal and made us feel welcomed and at home. The rooms was spacious and clean and attended to daily. They actually cooked a home cooked breakfast in the morning and it was simply delicious along with "GREAT" coffee ! I could go on and on about this place but the "BEST" review I could give them is my repeat business. I plan on bringing my staff here and hold our convention, we will lease out the entire place just for us ! Thank you so very much for making our trip to Cancun a memorable one !