Most hotels make an effort to accommodate guests when they arrive before posted check in times not The Source. We arrived 10:00am but check in wasn’t until 4:00pm. I asked for a secure location to store our luggage and asked if they could let housekeeping know we’ve arrived and if they could call me when our room was ready. The receptionist says yes and tags our bags so we leave to get some food see some sights. I call 2:30pm and ask if by chance our room is available but told it’s not. We arrive back at the Source at 2:30pm (no call received but our family has medication packed that we need to take. The same receptionist is on the desk checking in other guests… our bags are still sitting in the lobby so I take them and start to leave when the receptionist sees the anger and frustration on my face she calls out that she ‘thinks’ our room is ready now.
The hotel promotes itself as a ‘resort’ charging a 25.00/day resort fee, 33.00/day parking fee. Housekeeping did begrudgingly give me an extra ‘free’ bottled water and towels when I asked (we had 3 guests). The Hot Tub and Pool are both in a sorry state of disrepair (the hot tub hand railing is literally hanging on by a broken screw). Overall I would rate the Source about the same as any budget friendly family hotel but with extra costs.
Troy
Troy、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月16日
family denver trip
great hotel with lots fo foods options. The woods roof top bar is great for watching son set. Smoke has great barbcue and the hotel is nice wish the jets worked better. hotel staff were great very nice went out of there way i would stay here again only thing i suggest is the cleaning housekeeping staff needs to do a better about being consistant. that would not change my stay or experiance thanks all staff from the time i arrived until the time i left great to work with and went out of there way.
dustin
dustin、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月10日
Great service
When I had to cut short my trip unexpectedly, the front desk couldn't have been nicer about it or more helpful. I really appreciated her kindness.