Property itself is nice, friendly staff. Room was a bit run down and worn out. We were told there was 24hr room service, we called for a couple extra towels at 6am and they said there was no service till 8am. They also blast music downstairs till 3-4am so it’s heard throughout the entire building, we were on the 8th floor and it was loud, I couldn’t imagine being on the first floor. Breakfast was “ok” dinner buffet and outdoor snack bar food “horrible”. We skipped dinner the last night cause it was so bad and waited till we got to the airport the next day. Overall not a bad stay, but could use improvements in the rooms and definitely the food.
Antonio
Antonio、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年2月12日
mejoraron bastante
Fui hace 4 años y me quedé con algunos detalles negativos, la variedad de comida, la calidad de bebidas y la regular atención del personal, sin duda han mejorado en cada una de ellas y en esta ocasión me llevo un buen sabor de boca. muy recomendable
Saúl Emmanuel
Saúl Emmanuel、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年2月3日
Nice experience
Bravo
Bravo、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年2月1日
Pela localização vale.
Pontos positivos: localização, infraestrutura da piscina e praia, quarto grande de frete para o mar, é incrível você acordar e ir na sacada e ver o sol nascendo no oceano, tudo incluído gostamos muito. Possibilidade de almoçar nos restaurantes diferentes.
Pontos negativos: A atendente me ofereceu para fazer upgrade com vista parcial para o mar, eu não entendi, pois contratei um de frente, Quarto e banheiro antigo, isso porque ficamos em um deluxo, colchão duro.
Simone
Simone、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月30日
Todo bastante bien, el personal muy atento. En especial Monse de recepción y el jefe de meseros.
Jorge
Jorge、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月29日
otimo
excelente perto de tudo em cancun, otimo custo beneficio. recomendo a todos
Edson
Edson、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年1月28日
Glad we only booked one night
Overall, I think you got what you paid for here. We only stayed one night. The bartenders were amazing! Rooms were clean and had a great ocean view!
My only frustration is that they only offer bottled water In the room. With us only staying one night we didn’t get housekeeping service so we didn’t have anyone to replenish the water bottles. When asking the front desk, they told us they didn’t have any to ask the bar. Then the bar told us to ask the front desk. Basically, after a little bit of a runaround after I talk to another person at the front desk, they said sorry we don’t have any, which is frustrating when you pay for an all inclusive package.
Paige
Paige、1 泊の友人との旅行
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10/10 (最高に素晴らしい)
2025年1月25日
Ana Leily
Ana Leily、2 泊の家族旅行
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8/10 (とても良い)
2025年1月24日
La playa hermosa, el servicio del personal bien.
Tania Elizabeth
Tania Elizabeth、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月22日
Trygt og fint hotell
Bra hotell på en nydelig strand i Cancun. Maten var helt ok, som forventet ved et all inclusive hotell. Det som var litt nedtur med hotellet var at man må booke tid på de ulike restaurantene flere dager i forveien for å få reservasjon. Noe som gjorde det vanskelig for oss da vi kun var der i tre netter.
Ellers veldig fornøyd med aktivitetstilbudet på hotellet.
Miriam
Miriam、3 泊旅行
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8/10 (とても良い)
2025年1月22日
Olivia
Olivia、3 泊旅行
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10/10 (最高に素晴らしい)
2025年1月21日
Excelente hotel
Todo execelente, lo mejor es el servicio y atención de todo el personal, el hotel tiene algunas fallas con los elevadores
RODRIGO
RODRIGO、5 泊の家族旅行
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10/10 (最高に素晴らしい)
2025年1月20日
RODRIGO
RODRIGO、3 泊の家族旅行
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6/10 (良い)
2025年1月15日
The location was great, the condition was OK, the bedding was good, the staff was very helpful and friendly.
The buffets were horrible. You could tell that they were economizing on everything. Wow
Every place I’ve ever stayed in Cancun has had the offering of individual yogurt servings. Their bread was dry and unedible There was no breakfast meat no bacon no ham nothing like that what they had was turkey hotdogs sliced up into grease balls that were served cold.
You could tell that they were not spending any money on the buffet. It was all cheap. Five entrées offered three of them were potatoes, orange juice that’s watered down sour cream that’s watered down dressings for salad that’s water down. They thin everything out and they think we don’t notice The fact that they don’t have bacon or sausage or anything on their breakfast buffet starts your day out knowing that everything is going to be really cheap we spent $1800 and some change for six nights and the food was horrible unless you were able to book into one of the Restaurants. Every bit of food was substandard high fat not much effort put into cooking it. You can disguise cheap cuts of meat and food if it’s prepared, nice but three choices of potatoes for breakfast, highly disappointed and feel cheated.
Ron
Ron、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月12日
Wendell
Wendell、3 泊の家族旅行
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4/10 (まあまあ)
2025年1月9日
There was a sewer order in the entire lobby the entire time. Elevators were broken. No hot water one day. I do not think we will ever go back or recommend that place. I paid a lot of money for all inclusive and there were limits and the buffet was not good.
Kathleen
Kathleen、7 泊の家族旅行
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2/10 (不満)
2025年1月8日
Forferdelig hotel midt i Paradise
Totalt utslitt hotel med bra beliggenhet og hyggelige ansatte.
Steinharde senger, flere vannlekkasjer på bad, dårlig mat og middelmådig service.
Senge dyr gir kløe
Danis LDT
Danis LDT、8 泊旅行
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2/10 (不満)
2025年1月7日
Robert
Robert、4 泊旅行
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10/10 (最高に素晴らしい)
2024年12月30日
Absolutely the best time in my life
Staying at the hotel, Crystal was the most amazing time I’ve ever had on vacation in my entire life. Wonderful service. People were wonderful. The room was awesome. The beaches were absolutely amazing. 100% will be going back in February. Just went from my boyfriend‘s birthday December 11 to the 20th Weather was great. Everything is absolutely amazing.
Donna
Donna、4 泊旅行
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8/10 (とても良い)
2024年12月26日
Smuk smuk strand. Dejligt i nogle dage.
Smukkeste udsigt fra vores værelse. Profesionelle smilende og hjælpsomme ansatte i restauranterne. Venlige bellboys. Vores sikkerheds boks virkede ikke. Vi bad om at få den udskiftet. Nogen kom 2 gange og sagde de ville komme tilbage. Det skete ikke. Hotellet er lidt slidt i krogene. Adgang til stranden noget besværlig og begrænset, ulogisk toilet placering ved pool/strand. Håndklædemafiaen ved pool og strand stole helt uacceptabel. Her ville det være rart hvis hotellet overholdt egen policy og fjernede ejendele der optog stole hele og halve dage uden mennesker. Lobby baren kunne være hyggeligt samlingssted hvis lyset om aftenen blev dæmpet og området gjort mere socialt samlende. Det var for skarpt oplyst og sofaerne for dårlige til at vi havde lyst til andet end en enkelt drink. Der var ellers en form for underholdning og musik hver aften. Lettere og mere indbydende adgang ned til stranden og bedre fod brusere til sand ville gøre stor forskel. Vi er kommet for den vidunderlige strand. Få åbnet op ned til den. Og få en anden lyd på elevatoren. Der er MEGET lydt på hotellet. Elevatoren der beeeper konstant er irriterende. Og man hører konstant folk der snakker og tramper og hoster og prutter på gange og værelser. Meget meget lydt.