We had a lovely ocean view. The dining room was exceptional 5 star food. There’s a small menu at the bar available during the day which was convenient. The hallways were a bit dark and a long walk to the elevator. The open bathroom with motorized roller may not be ideal for everyone wanting more bathroom privacy but otherwise the room was clean and ample storage & luggage space. They charge for the Nespresso pods in the room which is a bit cheap but there was a bottle of mineral water which we appreciated. We had our engagement photos taken at the waterfront. They are stunning! Thank you to Ayla Harbich Photography. She knows the best spots & sunset.
Carolyn
Carolyn、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月1日
Quiet location with great sea views but hotel maintenance fell short. Dirty windows in breakfast room, stale croissants at breakfast buffet. Lots of little subpar things. Nice stay but not typical of what I would expect from a 5* hotel unfortunately.
Timothy
Timothy、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月28日
We reserved 2 beds and were given 1 double bed and a cot. Both were extremely unconformable. I told the front desk clerk I did not want a cot. The shower was broken, only hot water. We reported it twice and nothing was done. We had to take a quick shower because the water was so hot. The swimming pool was freezing. I would not stay there again. Unless they give me a great deal. We had a reservation for top floor and paid top rate. We shouldn't have had to put up with this.
Damian
Damian、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月26日
The staff is not professional!
Andre
Andre、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月25日
Nice place to stay in Ribiera Grande
Preeti
Preeti、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月24日
Some people may think that the location overlooking the ocean on the north shore is too secluded from the main towns, Ponta Delgada and Ribieros Grande, but we liked the fact that we could easily get there by cab or rental car if needed. This full service resort was an ideal spot to recharge and get away from crowds and noise of the more popular touristy spots.
Radmila
Radmila、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月23日
Excellent stay, grounds are impressive, great views, staff was very helpful. Breakfast was a total hit. People in the local village were so friendly, we even attended mass at Senhora de boa Viagem. Beautiful country we will visit again soon.
Manuel
Manuel、6 泊旅行
Orbitz を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月20日
Pros: minimal design and aesthetic of the property was wonderful. Robes and slippers for both adults and children were appreciated. Options of indoor and outdoor pool were great. The view is stunning.
Cons: There are certain expectations that come with a 5 star hotel such as superb facility maintenance and attentive customer service. The pools were not well maintained: many tiles missing and algae build up from the outdoor pool along with flaking paint; indoor pool had the same hair in the overflow drains day afyer day and the spa jets never worked. The bathroom in the spa/indoor pool area consistently lacked toilet paper and hand soap. The lunch and dinner options within the hotel were limited with little feature of regional cuisine. Given that any restaurant outside of the hotel requires a car, this was very disappointing. The service was sluggish at best. We watched four waitstaff discuss a schedule while a number of tables sat impatiently waiting for water, to order, their food...anything.
Carla
Carla、6 泊の家族旅行
Orbitz を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月19日
Joshua
Joshua、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月18日
Our Room was clean and comfortable. It was cleaned every day except of all the glass in the bathroom. I will never understand, why Hotels will install a complete see through bathroom and then let the glass be so dirty, you can't see through it. The Breakfast was good and the staff friendly and fast with cleaning up.
Also the Bar and Restaurant are very nice, with really friendly staff, serving good drinks.
What bothered us the most, was the Gym. It's so small, that the AC can't handle 3 people in there at the same time. It has only 3 cardio machines, which always have been occupied.
Karoline
Karoline、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月17日
View of the ocean from our room.
Jana
Jana、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月16日
Staff were helpful and accommodating. We were very pleased.
Antonio
Antonio、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月14日
Very nice experience. Center of the island.
Norman
Norman、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月14日
Tout était très bien à part le personnel du bar et restaurant de l’hôtel un peu froid
joao carlos lopes
joao carlos lopes、8 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月13日
Staff were very accommodating and helpful.
Antonio
Antonio、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月12日
Ayala
Ayala、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月9日
Kimberly
Kimberly、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月6日
Schöne Location, wenig Atmosphäre
Das Hotel ist wunderschön am Meer gelegen. Die Infrastruktur und die Zimmer sind top. Das Ganze Hotel sowie der Empfang wirken eher kühl. Es fehlt an Ambiente. Es hat ein Restaurant mit super tollen Meerblick. Das Frühstück findet jedoch in einem viel zu kleinen Raum im UG statt. Dort ist es dunkel, eng und laut. Das Personal an der Bar ist zackig und professionel
Claudia
Claudia、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月5日
The surroundings are beautiful, the ocean views and serene environment. The access to walking path and natural pools (which we did not discover until our last morning) is an added bonus.
Although some of the hotel amenities are a bit off from the overall star rating. For example the bathroom facilities of the pool area are a bit lacking. The bathroom as well in room has an odd sliding door that doesn't completely shut close.
The hotel has a strict no check in before 4pm policy I would say this is the worst feature of the hotel, it was really hard for us arriving on a red eye, I saw at least 4-5 groups from our overnight flight sleeping around the property waiting for check-in time and the hotel was unflexible to allow even a 1hr early check-in. If this was known I would actually consider booking a earlier night just to get some good rest upon arrival because it really threw off our first day there.
I will however say the breathtaking surroundings make the hotel very special. The breakfast buffet is a welcome addition with nice options. The location is next to some of the best areas of the island with access to many scenic points and good restaurants all within 10-15 minutes away. Parking on site was easy and complimentary. The sunsets on this side of the island are amazing. Overall I would come back and refer this hotel but hoping they would reconsider their check in policy to really make it a more accomodating experience.