Everything was exemplary.
Pre-trip communication and response time was incredible. The staff went above and beyond to help with every detail of our stay. The manager made it a point to introduce himself when we arrived. The room was 10/10, and the location is as good as it gets in Zermatt. Views of the town and the Matterhorn were breathtaking.
I have been to Zermatt multiple times, and going forward, we will definitely be staying at The Omnia. It's everything you could ever ask for in a 5-Star, boutique hotel.