The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
Mee Choo
Mee Choo、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年3月15日
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年1月20日
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station.
The room is cozy with nice hot shower and new water kettle.
The staff are very friendly and helpful.
Wang
Wang、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年11月7日
Rabindran
Rabindran、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年9月18日
kok ling
kok ling、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年9月14日
Choon Leong
Choon Leong、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2023年5月2日
centralize
Lim
Lim、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年3月1日
Location is good
Chin Thiam
Chin Thiam、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2023年2月28日
Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022.
The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December.
I found out because my item was shifted to a different compartment in my bag.
I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night.
I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating.
This has been going on for 2 months and is causing me stress and taking up a lot of my time.
They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake.
The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December?
The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well.
It is not worth the stress with this property, especially when you are looking for a safe place for the night.
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年1月26日
Wei Foon
Wei Foon、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年1月25日
Clean. Conveniently located
Foo Siew
Foo Siew、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年12月31日
Hoong Wai
Hoong Wai、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2022年8月25日
Anthony
Anthony、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年6月1日
Vincent
Vincent、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年5月30日
Shing Hwee
Shing Hwee、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2020年11月29日
Seven of ten.
Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Azhar
Azhar、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020年9月6日
Good Stay
We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Shanna
Shanna、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2020年8月2日
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
宿泊されたお客様
1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020年6月9日
Nice stay Kluang
Clean, comfort and powerful shower!!!
Muhd Fariq Irrfan Selva
Muhd Fariq Irrfan Selva、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年11月30日
I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Sunny
Sunny、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年10月5日
A very comfy room, especially the bed.
Christopher
Christopher、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2019年9月30日
Convenient location and clean; staff is very friendly.
DG
DG、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年8月12日
Good location. Near shopping centre . Easy to find restaurant.