I didn't actually stay for my appointed reservation; my circumstances had changed, and I didn't need it anymore. I called into cancel my reservation and was told It was already cancelled.
I proceeded with my weekend only to find I was still getting emails associated with my reservation. I called Motel 6 about this an no one was available to address my concerns.
I was referred back to Hotels.com who took up a request for a refund for me, which was rejected. The reason It was rejected according to motels.com was that they had to remain consistent their policy on these matters.
So it is their policy to inform their customers a reservation is cancelled, not cancel it and then charge them anyway?
Neither Hotels.com or Motel 6 has provided me with a satisfactory answer to this. Needless I am extremely dissatisfied with entire experience.
I would recommend all people avoid dealing with Motel 6 if this is how they choose to do business.
Gil
Gil、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月11日
Pleasant surprise!!
My room was amazingly nice--very clean. These rooms
have been recently been redone. They are very attractive.
Michael
Michael、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月11日
Hector
Hector、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月4日
Ana
Ana、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月29日
Matt
Matt、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年6月27日
Ryan
Ryan、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年3月25日
Horrible front desk clerk, they kept the deposit fee of small stained on one sheet that was already there and a hand towel tht I used to clean up my Pepsi I had spilled. “We’re keeping $40 to replace the sheet and hand towel”, didn’t know it cost that much to replace. Probably pocketed the cash deposit. Be warned and don’t stay here.
Chas
Chas、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年3月2日
Bill
Bill、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年2月7日
Location was perfect for an early Doctor’s appointment at UNM.
Rooms were small compared to other hotels, no coffee maker in the room, and no complimentary breakfast for the price of $85.00
The heater was so noisy it woke me all night. The light in the bathroom has a noisy vent, and always comes on with the light. very loud.
There was no information in the room for the office or for restaurants in the area. No tv guide, very low quality amenities. Had a small microwave and refrigerator.
And the morning office help was put out because we needed to check out before 8 am and retrieve our deposit.
I’ve stayed in this hotel years ago and in Santa Fe, and I was very disappointed in this one.
Kevin
Kevin、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2023年12月7日
The Staff Gave my room away even after i called to notify them i was arriving late due to flight delays. I told them i was fine paying for the first night (i arrived at 7am) but when I arrived, they informed me they had given my room to another guest. You can understand how LIVID i was at that point. DO NOT GIVE THESE PPL YOUR MONEY!!!
Marc
Marc、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年11月13日
All staff are extremely friendly, helpful, and responsive. Level of room ceanliness and overall service is top-notch, on-par with upscale hotels. Security and motel staff do an excellent job of detering all manner of riff raff and maintaining a safe, healthy environment for guests. They even go as far as regularly pwerwashing terraces, walkways, and other common areas.
Seth
Seth、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2023年10月23日
Communication was poor.
Well I know this is a cut rate place but still - no coffee - no tissues - no microwave-no refrigerator - flies in the room - The people working there were nice enough - could have provided a little more info - like take CASH to park at the balloon fest - there will be at least an hour wait on the highway to get into the festival grounds - would have made life so much easier had we just been told!
Plus -apparently -this is a bad part of town - literally a murder at the Circle K the week before - and we walked to dinner before someone at the restaurant told us this!
Gayle
Gayle、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2023年10月18日
What we liked was that it was close to the freeway and was easy access go where we needed to go.
What we didn't like were the curtains in the room didn't block out the light coming in from outside thoroughly.
Jana
Jana、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年10月17日
Good place for over night stay
Karina Y
Karina Y、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2023年10月17日
The door card reader took 6-9 tries each time to unlock. Noise road area. Noisy guests arguing outside of our room during the nights. Last morning found a bug in our bedding. Sparse furnishings, bed, tv and plastic desk chair.
Emily
Emily、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2023年10月15日
Keep looking
The check in was super fast and friendly. The room itself was not really clean -dirt on the floor, dust on the flat surfaces and looked like bathroom floor has not been cleaned. Saw a bug around the sink area. Eh we didn’t die -it was one night but I would not use again.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2023年10月15日
Had reservations at another location. They relocated me due to them overbooking for same price and less amenities. In a “nonsmoking” room. Door to outside didn’t even lock right. My two year old could open it. Terrible!
Alejandro
Alejandro、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年10月15日
Nice folks, very helpful at check in.
Noisy because next to freeway but no helping that, bring earplugs
Clean room, basic, coffee only in morning, good service
Leslie
Leslie、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年10月12日
Housekeeping was excellent
Roy
Roy、3 泊の恋人との旅行
CheapTickets を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2023年10月12日
Muy fea la calidad del hotel
Rogelio
Rogelio、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2023年10月11日
This was an extremely basic but not inexpensive motel. No extras. No breakfast.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2023年10月10日
What you expect for a Motel 6. Clean, friendly staff. No creamer for 3 days at the coffee station. Very uncomfortable, lopsided old mattress. Other than the bed & mornings coffee, it was okay
Ruby
Ruby、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2023年10月10日
Way too expensive for what you get. For this price you get way better rooms elsewhere