After a family emergency I had to depart Nizuc ONE DAY early, sadly. However, Hotels.com and Nizuc - together - continued to shift blame to one another in an effort to overcharge me for a night I did not stay.
Emergencies happen and sadly this resort and Hotels.com DO NOT CARE about you and your family. They only care about your MONEY. This is absolutely disgusting. I will never use hotels.com again in my life. This booking site lacks support, communication, empathy and dignity.
Save yourself the trouble and book with the resort DIRECTLY.