My husband and I feel like our stay at King Boutique was average, and in some ways we were very dissatisfied with our experience. Upon arriving to Siem Reap, we had reached out several times to arrange our airport transportation which was included in our payments. We had no response and no one was there to pick us up. We then got our own way there and upon arriving spoke with them to reimburse us. Nothing was done, and we asked again later during our stay and all they did was say sorry. I was not happy at this because the hotel transportation was a large part of why I booked our stay with this hotel. I still feel discouraged for this and feel like their costumer service was low.
In regards to our room, we were a little uncomfortable with how dirty everything was. The air con looked moldy and the furniture was extremely dusty. But the blood stains on the wall behind the bed was what put us on edge... We had to ask frequently for towels (they were not provided there already) and on multiple occasions we were given ripped towels that smelled putrid and filthy. The beds were quite comfortable though and the bedding was very clean!
There was construction going on as well and we had read reviews about that, but wow it was very loud and disturbing. Especially when we were swimming, we felt like the workers were watching us and we felt a bit uncomfortable.
However, we LOVED the pool area and could see the effort the staff gave to make this hotel nice.
Worst hotel I have ever stayed in. Was dirty and old. Water was dripping from the sink in the bathroom and dirty bedsheets. The air condition was not working at all, so the room was hot all day and night.
The pool looked dirty and we did not see them clean it once. The sun is not on the poolside at all.
Laura
Laura、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年2月10日
No suitable
When we booked it stated that it has 3 beds. When we got there only 2 beds. It was uncomfortable because we needed 3 beds.
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年1月28日
Its okay for the price
The bed was comfortable, but the AC was extremely weak and the room was full of mosquitoes.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月22日
Very Disappointing!
Arrived at the hotel to find it very different than as presented in Hotels.com. Common areas were dirty and littered. The room was very disappointing. Our
Bathroom likewise. On arrival the desk clerk was lying down in foyer. The only thing that looked like the photos was the
pool. In the end changed hotels. Requested a refund for our 2 nights (in fairness contrary to stated cancellation policy) and denied a refund.
Gary
Gary、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月22日
Hotel is outdated
From the outside, the hotel looks pretty decent. After checking in, we headed to our room. We noticed that the door was left open. There were flies and mosquitoes in the room. Walls had some stains. The bathroom/shower had mold growing near the ceiling. We had to ask for toilet tissue and towels. Television didn't power on. The hotel is located near the markets. Overall not a great experience.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月5日
No hot water or toilet paper, lots of bugs in the room, air conditioning was warm, tv and safe did not function. Staff was a little pushy in the way that everyone in SR is trying to sell you something. Pool was nice and I saw them checking it several times. It’s not a fancy place at all, but quieter than a hostel for the same price. Good location. Not sure about safety. A young man died in his room on my first night there.
Catherine
Catherine、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年1月6日
The only thing we were missing were hangers in cloth cabinet...but it was not a big deal, just it would be something to improve.
Other than that King Boutique Hotel was very nice experience to remember.
Very friendly people !!!
Nice balcony and pool !!!
Great place to stay, hope to come back.
Martin
Martin、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2023年10月30日
PLEASE DO NOT BOOK THIS HOTEL!!
The pictures that they show are not updated, probably are from when they opened the place.
Was very filthy and very noisy. I booked this hotel for 8 days but I only stay one day because was terrible. The pool was unbelievable filthy. This place seems more like a homestay or a shelter.... I found a better place for the same price and even breakfast was included.
And also I couldn't believe that Expedia wasn't able to return my money back... 1 star for expedia also.