this is the worst hotel I have ever stayed in the middle of Bandung city. I really regret having chosen this hotel for my weekend trip with friends.
I booked 2 rooms at this hotel. However, the condition of the 2 rooms we stayed in was very far from expectations. the cleanliness and comfort of the rooms is very far below what it should be for a 3 star hotel. the rooms are not equipped with mini bar facilities. in the bathroom there is no proper bath soap available. there is only 1 small bar of soap that can only be used by one person to shower.
The shower and sink faucets were worn out making them difficult to use. The drain in the bathroom was also clogged, so the water from bathing pooled in the bathroom all the way to the bottom of the toilet. A bathroom with marble walls and floors that should feel comfortable and luxurious, turns out to be disgusting. because the marble walls and floors were not cleaned properly, so many parts were black and mossy.
The bed sheets and blankets should also be replaced because they have lots of disgusting stains. The room I stayed in also felt very noisy during the day and at night. There were banging sounds from the top floor which served as a function room. The crashing noises really disturbed my rest. The room I stayed in also didn't have a proper view out. The window faces the center of the building's roof.
The room corridor also looks dark and gloomy with a damp smell and feels stuffy. The carpet in the corridor also looks rotten.
宿泊されたお客様
1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年5月2日
宿泊されたお客様
1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2019年1月27日
Good location, nice rooms, not very rich breakfast.
A.
A.、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2018年12月19日
enrico
enrico、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年11月13日
宿泊されたお客様
2 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2018年9月5日
Hotel without swimming pool, not good.
A little bit argue about hospitality with restaurants staff. The waitress in the restaurant have not really nice attitude. The breakfast also not so good taste. And not varieties breakfast.
Fitri
Fitri、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2018年9月1日
Our stay at Serela Riau
On the down side, we were quite disappointed that the towels got stains, so luckily we brought our own towels. The bed got few strains of hair. We had to remove them manually one by one.
On the good side, our room was clean though, so we are ok with it. I opted to stay at Serela Riau because of it's close proximity to the factory outlets and food. It's centrally located and has free parking.
Anita
Anita、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2018年7月30日
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年7月23日
Location
Strategic location where alot food and cafe near the hotel
sthen
sthen、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2018年7月3日
Terrible stay Room 208
I confirm chosing no window, since it was the cheapest they have for a night stay. For a four star hotel, as claimed, I was pretty sure about it until...we entered room 208. Dammed! Air conditioned was absolute noisy! The room feels dampish and smells like fungus, lightingd were too dimmed, and what makes it dammed complete was the linking water all over the bathroom floor from the toilet flush which keeps on running. And that day, I had to apologize to my family for bad recommendation.
宿泊されたお客様
1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年6月19日
Nice
Menyenangkan dan akan menginap disini lagi mengajak keluarga
宿泊されたお客様
1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年5月18日
Good location for the purpose of my visit as it near my family.
宿泊されたお客様
2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2017年5月16日
Nice hotel on the main road of Bandung
Good price.
The check in and out were quick/efficient, no fuss.
Staff including parking staff were friendly and helpful.
The restaurant and kiosk were handy, good food and reasonable prices.
The ATM machine outside the hotel was convenient.
I enjoyed my stay for sure.
Thanks, Tenny
Ten
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2017年4月16日
Choose Serela Merdeka, not Serela Riau.
The owners of the hotel must cherish their staff. They are the ones who have to face guests' grievances because Serela Riau rooms are falling apart. Power points dont work, electric kettle is faulty, air-conditioning is noisy and rooms need refurbishing. Great showers, house-keeping, guest relations and front office staff. Compared to Serela Merdeka, Serela Riau needs to catch up in terms of rooms' facilities.
Brian Michael
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2017年4月15日
드라이기가 없다 냉장고도 없다 콘센트가 없다
SEOJIN
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2016年12月28日
Run down Hotel but Convenient for outlet shopping
The bathroom is small and need improvement.
Linens not clean.
宿泊されたお客様
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2016年9月11日
great location
great location, surrounded by many Factory outlets and culinary outlets.
muhammad
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2016年8月1日
Hotel yang bagus untuk wisata kuliner dan shopping
Baru pertama kali saya menginap di hotel Serela Riau. Ternyata lokasinya sangat bagus untuk jalan-jalan di kota Bandung karena dekat ke tempat-tempat wisata kuliner dan shopping karena di sekitar hotel banyak factory outlet.
Kamarnya cukup nyaman dan staff hotel juga ramah dan sopan.
Bambang
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2016年2月3日
Tarif
Tarif hotel di expedia kok sama dgn kt beli lsg ke resepsionis. What's expedia are for
lies
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2015年4月22日
Magnificent Serela Riau
The location of the hotels is strategic to those love shopping. The hotel staff is very helpful and friendly. The room is neat and the food is excellent. Highly recommended hotel at Bandung.
Mohamad Hidayat
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2014年12月29日
value for money!
it was a pleasant hotel although the bathrooms could be slightly better
宿泊されたお客様
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2014年4月4日
good service
Average hotek, good service but limited parking space
andi
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2013年12月29日
Nice location
Room was quite big..but you can hear voices from other room..bed is too soft