6/10 (良い)
2025年1月4日
Complex check in, booked for 3 people & had paid extra at time of booking, reception were adamant extra fees were payable as the room booked was only for two people??? Went round in circles, felt like I had no option but to pay extra again. Got to room, scrolled through emails & found receipt for extra payment at booking, reception looked into it & admitted fault & refunded, which was kind of them.
Cassandra
Cassandra、2 泊の家族旅行
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