The hotel staff were amazing!
The hotel room was clean and comfortable.
The breakfast was very delicious.
Thank you for the excellent service of the hotel.
I would like to use it again when I come to Hanoi.
The hotel staff were all friendly, very kind and helpful. The location is good and it's very convenient to go anywhere. The room is large and very clean. If you have any trouble, please consult them immediately. Also
this is the hotel I 'll want to stay at.
Very friendly and helpful staff, nice clean room, breakfast included.
Staff helped arrange toirs and taxis and were always cheerful.
Room comfortable.
Good location in old quarter, nice to walk around and felt safe.
Alexandra
Alexandra、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月11日
Poor Management System
I came from Sa Pa to stay in Hanoi for 2 nights. Stayed in this hotel. Informed the reception on duty upon check in that our flight would be in the evening at 6pm and we requested to check out late at 3pm. Agreed by the staff. Next, We received a phone call around noon telling us to check out as other guests are coming to stay. To my surprise, I went down and confirmed with the lady and say that we can max extend your time till 1.30pm. I just want to comment on the poor management system. How can you accept a guest to stay while we are still occupying the room. I wouldn't recommend to people who intend to extend their nights or time. I am truly unsatisfied with this.