First the good stuff: Hotel was clean, well kept and great location. The rest: We arrived early. We totally didn't expect to check in at 12:45, BUT the woman at the desk took our phone number and said I'll get housekeeping on it and I'll call you when it's ready. At 3 p.m., no call. We made our way back to the hotel after grabbing lunch. Went up to the desk and our room was ready. How long had it been ready is the question? Don't say you're going to do something (call us when it's ready), if you aren't. We purchased a room with a balcony, which we got. But there is no furnishings on the balcony. What's the point of having a balcony if you can't sit out there. Waste of extra money. The breakfast was underwhelming. Coffee was empty, out of biscuits and the orange juice was tasteless. The garbages were overflowing. I will say, the sweet woman working in the dining area (on Friday a.m.) was as sweet as can be and buzzing around trying to do all she could alone to keep up. Emptying garbages, filling the coffee and getting cups. But it was too much for just one person. Kudos to her for trying. THEN, to top it all off, we check out on 12/29, wait for valet to bring our truck, almost 15 minutes, and when it arrived a long strip of our trim is off the truck. A guy comes to us and takes a look. Goes up to where it was parked & comes back down with the trim in his hand. Then he tries to tell us he didn't think it was their fault. REALLY? This isn't over. You aren't off the hook