Common areas were not clean. (Carpet was especially filthy.) Room itself was clean, but in poor condition. Bathroom door was broken. Even after fixed, there was a gap, so no privacy. Ceiling in room had small holes and some weird gunk on it. Mattress was so poor you couldn’t even sit on the edge of the bed.
They were doing work (drilling) in the space above our room one day. They must’ve known in advance when they were going to do the work, so why put a patron in that room? Obviously, they don’t much care about their customers.
Also, no hot water one night for showers.
This place was highly rated. I’m guessing those were bought reviews, because there’s no way people are staying in the same hotel where I just stayed.