After speaking with Ken about checking in, he informed us he had no rooms available. No fault to him, he said he had no housekeepers to get rooms ready. I asked for a refund and he stated he could not refund me my money because I went through a 3rd party, which is Hotels.com. I contacted Hotels.com and chated with an agent who said he has to verify with Ken before he could refund my money. We were unable to stay at this hotel and I was forced to book another. As of today I have still not received any refund.
Roy
Roy、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月23日
Don’t Do It!
The first thing I was told on arrival was if I wanted to see the room. Never in my life have I been asked that! I was told because the room looks nothing like online and she was right! The room had crumbs and dirty footprints on the bed and people were living out of the room next door. We decided not to stay after seeing this and paid twice as much somewhere else and they are refusing to refund me my payment they took prior to arrival! DO NOT BOOK THIS hotel!
Cristin
Cristin、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月19日
Good
Fto
Fto、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月5日
Anna
Anna、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月5日
It’s ok it not much around
JessicaBraids
JessicaBraids、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月2日
Krystal
Krystal、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年6月29日
The room, hallways, elevator, front area, etc haven't been cleaned in months and haven't been updated in years. The room had weird stuff on the walls and the furniture and fixtures were literally falling apart.
The lady at the front desk was really nice, though.
James
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年6月24日
Run. Away.
My 16 year-old dubbed this the Crack Shack. Although the person at the front desk was very nice, the place was a mess. This was one of several Hotels.com bookings where there were apparently permanent residents at the hotel -- some kind of government subsidy thing, it appears, because they don't seem to be employed. They just hang around the exits and lobby all day.
John
John、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年6月17日
Definitely not like home, but it served it purpose for the day.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年6月10日
Smelled of marijuana, dirty dingy walls and furniture.Do not recommend at all.
Ashley
Ashley、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年5月28日
Joreen
Joreen、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年5月26日
Nice stay
Krystal
Krystal、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年5月24日
Fred
Fred、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年5月3日
Horrible!
The hotel looked nothing like the pictures, the lobby smelled and elevator did as well…keys would not work to room sinks were stained ceiling leaking window broken microwave dirty inside shower stained bed made sloppily was scared to sit down in room ..very dirty ! Only stayed 2 hours and did not return would actually love a refund !
Andrell
Andrell、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年4月10日
Andrew
Andrew、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年3月22日
The whole stay, I had no hot water. I could not relax in shower or tub. Other than that it was good.