You get what you pay for. I arrived at 3:30pm & didn't get into my room until 6:30. One person at front desk. No map of property or explanation of where restaurants were, towels for pools or any other services provided. I walked around until I figured it out & asked other guests. Concierge brought me to the elevator...I've always been brought up to the room & shown basic functions of room. Air conditioner was stuck at 24 celsius (74 F) no matter what it was set at (I set much lower & temps never lowered). Spacious room with comfy beds. Rooms were never refreshed or restocked until I called front desk, which was in the evening. Housekeeping was so non-existant until I complained to the manager. The last day my room was refreshed without having
to call front desk--too late. Beautiful beach with no palapas, umbrellas or shade. Pool area umbrellas were broken-one stayed open. No one was around to assist. Food looked beautiful but was bland & flavorless. Anything other than buffet needed reservations which took forever because they were also selling tours at same desk. I've stayed at other Barcelos and expected similar quality. Each Barcelo must operate on different managerial programs and this one was very disappointing & lacking. Totally understaffed housekeeping & front desk really makes for a substandard experience. Spend your money elsewhere.
Eileen
Eileen、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月2日
Luiz Flávio
Luiz Flávio、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月1日
6 outta 10.
First time travelling. The staff at the resort were very helpful with all questions I had. Room was regularly cleaned and fridge re-stocked. Bed was pretty uncomfortable and the sheets had a musky smell. Bartenders were very prompt and drinks were great. Beach and pool areas were wonderful and very clean. Only issue and it was quite a major one is that the food is very below-par. There is enough selection with the buffets and restaurants but the quality was really rough and made it difficult for the whole trip. I would not return and spend more money on somewhere with higher quality food as it really hampers the overall enjoyment of the trip.
Gerard
Gerard、8 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月20日
Existem opções melhores com o mesmo valor
Hotel bem razoável. Já fui outras vezes para Cancún e esse eu não volto. Comida bem mais ou menos, corredor dos quartos ficou sujo durante toda a estadia, e o pior é que quando chegamos nossa reserva não estava confirmada e nos colocaram em outro quarto, o qual não escolhemos. No geral o que mais gostei mesmo foram as piscinas.
Cicero
Cicero、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月20日
Bem ok. Não tem padrão de 4 estrelas nunca!
A estadia foi boa. Porém a comida e bebida do hotel eram muito ruins. Comida sem graça e insossa, nada tradicional. Buffet internacional bem pobre e reduzido. As bebidas em geral eram bem fracas também. Chuveiro com fluxo irregular de temperatura. Não tinha nem condicionador no quarto ou disponível mediante solicitação. Fila grande para solicitação de bebidas nos bares. Não tem serviço de praia. Os pontos altos são a localização, o conforto da cama e o atendimento atencioso do staff.
Raquel
Raquel、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月21日
Muy buena
Muy buena atención, excelente limpieza y bendición de todo el personal, la comida, un poquito positivo
Jorge Humberto
Jorge Humberto、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月7日
A good quality hotel in a great location
Wonderful friendly and helpful staff. My room was comfortable, clean with a lovely view overlooking the Caribbean sea. Entertainment diringvthe day and the evening was professional and fun. The only area i did feel good improve was the range of fodds at the buffet restaurant.
Gary
Gary、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月6日
Thomas
Thomas、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月28日
Domenico
Domenico、8 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月26日
Muy buenos
yongcheng
yongcheng、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月25日
Karen Paulina Sandoval
Karen Paulina Sandoval、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月23日
First time going to Cancun and this hotel really made me feel like a millionaire. People are so well caring and respectful. Can’t realists nothing bad about this place. Everyone made my time here great
Jose Angel
Jose Angel、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月22日
Kris
Kris、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月22日
Esteban
Esteban、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月22日
Citlali
Citlali、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月17日
Muy bien
Maria Del Rosario Rosas
Maria Del Rosario Rosas、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月16日
Excelente, si volvería a pasar mis vacaciones en este lugar ❤️