For our first family trip to PR, we were very pleased from the moment we walked in to check in to the moment we checked out. Nancy at the counter was absolutely AMAZING! She told us everything we needed to know about our stay, gave us recommendations for places to visit, took her time to explain everything without being rushed. The condo room was spectacular from cleanliness to spacious, to beautiful view of the pool/beach. The beach is literally in the backyard and is very private. Feels like you’re on a private island. The resort has a kiddy area, 24 hour gym, big family pool from 3ft-6ft, hot tub, etc. Resort has games such as volleyball, bingo, movie night, etc. The cleaning ladies were very nice and attentive. The way we were treated and our conversations made us feel like home. I would highly recommend!