not sure where to start. upon check in we were told that in order to have beer in our room daily it was an extra charge of 20 dollars which is odd for an all inclusive resort and thru the stay it was a huge hassle to get it delivered. Then when trying to order room service phones weren't working which we were not told until numerous attempts to call then had to go down to the front desk to ask what was going on. the room barely has any outlets and the wifi is an absolute joke. speed was only 5mbps up and down if we were lucky. ac in the room was a joke as well as it never got below 75 degrees F. the shower had Luke warm water at best but acceptable due to the hot room and the sink had higher water pressure. a couple times I thought the shower was literally just going to shut off the water pressure was so low. the second day I asked for water to get delivered and was told that normally it is a 2 dollar charger per bottle but as a special deal they weren't going to charge me. again very unusual for an all inclusive resort. I go to Cancun 5- 7 times a year for work and this was my first time staying here and I can say that after the first 3 hours being at this resort I knew it would be my last
andy
andy、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月12日
Nice hotel
Loved the service, had a little issue in my room and the fixed right away.
Nayely
Nayely、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月8日
Super mais pas de wifi
Super séjour, all inclusive avec service de chambre. Seul hic : pas de téléphone fonctionnel dans la chambre et pas de wifi dans les étages durant tout le séjour. On nous a dit chaque jour que c'était juste un réglage puis que ce serait réparer mais au dernier jour que ça ne fonctionnait qu'à la réception. Dommage. Sinon tout était nickel
menoua
menoua、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月25日
Love this Place
Sheila
Sheila、5 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月24日
Péssimo hotel sem manutenção
Péssimo. Hotel decadente, comida horrível, atendimento precário. Não recomendo.
Miguel
Miguel、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月21日
Needs to be repaired & updated.
Cancún is amazing however the resort definitely needs some TLC. Leaking roofs & paint falling off. Restaurant's that are not open. Employees on strike for 2 days.
宿泊されたお客様
5 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月19日
Good for price
The hotel is old and has had numerous repairs, paint is peeling in places. The staff was great. MARTIN greeted us and was great. The staff in general was great. The beach and pool are nice as is the service. Food was good.
For the price it was good but you get what you pay for. We have definitely stayed in nicer places and paid more for it.
The room was nice. 2 restaurants were not open when we were there.
jeff
jeff、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月27日
The staff is outstanding working at a resort that is very aged and needs facility improvements.
Kirk M
Kirk M、7 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月27日
It’s great, but it need to be upgrade!!
Latoshia Choffion
Latoshia Choffion、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月26日
Peter
Peter、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月25日
Hottub didn’t work and front desk never answers the phone
Ayana
Ayana、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
Good place to stay
Mateo
Mateo、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月22日
Deborah
Deborah、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月22日
Staff is always amazing
Don Wallace Grantham
Don Wallace Grantham、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月21日
The entire resort leaked. Buckets everywhere on every floor in hallways, restaurants, lobby, etc. The food was horrible. Flies was all over the food. The drinks were extremely watered down. The room I had flooded because the balcony door did not close properly. I kept the balcony closed because I feared the ceiling fan above my bed would fall because the entire ceiling will flex up and down from breeze blowing into the room. I got stuck in the elevator between floors twice. This trip was a disaster.
Jermaine
Jermaine、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月21日
Celma Moreira
Celma Moreira、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月20日
As a adult resort it was not what I expected no type of adult activities after 10pm everything was shut down the bathroom wasn’t working right I call they never came to fix it and the force to sleep with the back porch door open because it couldn’t close properly
Rosemene
Rosemene、6 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月20日
El trato del personal, muy amable, excelente presentación, serviciales, atentos.
Detalle único, los ascensores son un poco antiguos.
Luis Gerardo Gaytan
Luis Gerardo Gaytan、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月19日
Un lugar muy tranquilo y el personal siempre muy amable
Jennifer
Jennifer、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月18日
OK Let me start with the Pros
This place has a beautiful view of the ocean and a very nice section of the beach to itself. The restaurant, PIER 12, food is good! You should definitely try the calamari. Staff is amazing, very helpful and always accommodating and assisting us when needed. The drinks were FAIR depending on what you are drinking. They have a drink called the Golden Parnassus that was really good.
Here are the CONS! (They only allow 1500 characters)
The rooms/hotel is very very outdated. Upon my arrival we were given an option for a room on the 3rd or 1st floor, I took the 3rd floor because I had a balcony view. Staff member said the room was not ready because they had members transfer to the ocean view room so to patiently wait. So as we ate at Pier 12 and came back and the room was ready it made sense why the guest transferred to a different room. That room was so damn hot and we put the AC on the lowest level and it was still hot. The balcony was hot and the table, the chair, everything was scratched off. The mirror in the bathroom had mold on it as well. Eventually we requested another room and we went to the 1st floor. The 1st floor room was slightly better as the ac worked and as long as I was cool I can survive. 1 thing I noticed between both rooms is that the electrical outlets were in different spots. Don't leave food out in your room for bugs. Now the hotel itself was sooo damn hot. One elevator working Wall leakages. Pool was very warm even at night.
Demetrius
Demetrius、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月18日
Such rude staffs with so much attitude and AC isn’t cooling in the room when you ask them to fix it they say all the rooms have standard temperature that is 24 degree celcius.Only the view is good and nothing else about this hotel honestly