Terrible experience with the front desk staff. Both ladies working behind their desks sided with the white Karen guest who accused me of cutting in line, when I had been obviously waiting there for quite a while entirely unacknowledged. They were absolutely rude and completely unprofessional by humiliating me in front of the other guests. The treatment I received from the staff at the front desk was so unfair and uncalled for. It seems as if they play favoritism with their guests. Basically if you’re non white and not bougie enough then you will get discriminated by the front desk staff and by the other entitled, untethered from reality guests staying there.
This hotel is the definition of fake luxury, the shampoo and conditioner are crappy, they charge you for every little thing. There is no microwave in the room by the way. If you dare drink the bottle of water that's in the room. It's going to be $6 like a Vegas hotel on the strip. The pillows are hard and round. It was impossible and so uncomfortable for me to sleep, the air conditioner like most hotels in this price range doesn't stay on and will turn off in the middle of the night and then you get hot, Overall I was completely disrespected by the front desk staff including the manager on shift. She just came out of the back office when one of the employees working the front desk went to fetch her out and stood there staring at me the whole time during my check in. So unfortunate to have this kind of experience.