I checked in around 5:30.. I booked a ocean front room.. I was told that I was bumped and my room was no longer available till the next day. I was placed in a smaller room, with old carpet and broken shower. As a father/leader of the family… imagine wife and kids screaming at you wanting too leave, but you can’t because it took us over 2 hours to get too a room where it’s too late too check in anywhere else
William
William、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年3月23日
Room wasn’t ready until two hours and 15 minutes after check-in time only to be met with the wrong number of beds in our hotel room. Some of our guests had to sleep on the floor. The property was unable to accommodate the room requested and was also unable to accommodate two extra comforters and two extra pillows for the people sleeping on the floor until the second night. They issued us on site credits to use to try to make up, but we had an extremely difficult time using those.
We made the best of it, but we’re very disappointed
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年3月23日
The check in process was lengthy and they do a sales pitch. Room was hot and smelly. Beds were hard.
Amanda
Amanda、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年3月23日
Cheryl
Cheryl、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年3月21日
yanelys
yanelys、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年3月15日
Britney
Britney、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年3月11日
On several different occasions, there was no hot water. We came for bike week and we brought our motorcycle with us only to find out. They only provide one parking pass, and this should have been information provided to us prior to booking as it was not mentioned during the booking process or on their webpage at all. One of the plugs in our room did not work whatsoever so I had to change between the lamp and my cell phone charger. One nice thing about the facility was the fact that we could unload the bike from the back of our truck on site.
Marie
Marie、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年3月3日
Frank
Frank、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年2月23日
Emilio
Emilio、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年2月19日
Nice accommodation!
christine
christine、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年2月17日
Sean
Sean、5 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年2月12日
Great property and rooms but the room was filthy
The property was great in general, and perfect for kids. But i was not aware the rooms were owned by individual peaple, not the hotel. And the hotel does not clean the rooms, that is the owners of the rooms responsibly. And our room not clean. 5 minutes of walking in the room with socks on our socks would be BLACK
Colt
Colt、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年2月8日
Meredith
Meredith、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年2月3日
Melody
Melody、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月26日
Extremely dirty and rude staff
Absolutely disgusting unit. Dirty carpet. Stains all over couch. Everything completely filthy. Pull out couch did not work and we had to make other arrangements for one of the people in our party. Front desk people said they did not care because they are not responsible for the condition of the units. Be very warned about that - you can arrive and it can be completely unacceptable, unsafe, and dirty - and there will be absolutely no recourse because the staff onsite is “not responsible”. Not only that, they were extremely rude about it.
David
David、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月25日
Jerzy
Jerzy、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年1月23日
Could use a good cleaning
Pools were cold
Timothy
Timothy、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月16日
Beautiful hotel with great location
Beautiful hotel with a great location. Disappointed with bar hours as well as indoor pool was very cold. Room was great. It was clean and comfortable. Staff were very friendly
Cristina
Cristina、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月6日
Our entire vacation exceeded our expectations from the check-in process all the way to needing coffee filters.
宿泊されたお客様
3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月5日
Anthony
Anthony、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月5日
Ana Lilia
Ana Lilia、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月2日
Maria
Maria、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月26日
Resort is very good and nicely located right off the ocean.
My kids enjoyed indoor, out door pool, hot tub, ping pong, snooker facilities. Also there was Bingo event that my kids and wife enjoyed. Parking garage was nicely connected to the resort tower and has convenience of elevators for each floor.
My kids were disappointed that lazy river was closed for repairs. We booked this property specifically for this facility.Only thing I felt that there should had been instructions in the room to remove trash.
Also balcony furniture center table was a bit wobbly.
Rachel was very helpful with checkin process. The unit assigned to me initially has bad odor and she helped me switch to a different unit. Only thing that was I not prepared for the Wyndham timeshare program that took away three hours of my time which I expected for.
I know it is a way to market business but was a surprise for me. Otherwise it was a good experience overall staying at this resort.