Overall a good stay. Clean, good shape, service was good but understaffed. Breakfast on Sunday before the Chiefs/Browns game was packed. Waited a long time to pay $22 for a buffet with no eggs. That was a blemish on an otherwise good stay. Liked the location.
宿泊されたお客様
2 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月17日
Amanda
Amanda、1 泊旅行
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4/10 (まあまあ)
2024年12月16日
Water damage
The ceiling was leaking in the main lobby- which isn’t a big deal. The leak was more like a stream and a bucket was placed to collect the water. The bucket couldn’t hold the large amount of water that was leaking so there was a large puddle. The room had a large amount of water damage, cracks in the ceiling and discolored walls. The wallpaper in the hallways was clearly damaged and falling off. Staff was nice.
Kayla
Kayla、2 泊旅行
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10/10 (最高に素晴らしい)
2024年12月16日
Liz
Liz、2 泊旅行
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4/10 (まあまあ)
2024年12月8日
Two double queen bed rooms were reserved. We received 1 double queen bed and 1 king bed room. Both rooms were dated, and one didn't have a working tv or phone. This stay way uncomfortable and unpleasant. Also, overpriced for what it was, and there was an additional $30 charge for parking garage parking. Not happy!
DUSTIN
DUSTIN、1 泊の家族旅行
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6/10 (良い)
2024年12月6日
Room with a view
Hotel was amazing. The room was clean and well equipped with a great view of downtown and the lake. Staff was friendly with the exception of the housekeeper assigned to my floor which was 17. Checkout time was 12 but was woken up but knocking on the door several times throughout the morning. The do not disturb was on the door and still felt harassed to hurry and leave so she could clean the room. This would be the only aspect of my stay that would give me pause to book again.
mario
mario、1 泊旅行
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4/10 (まあまあ)
2024年11月28日
Getting run-down.
Toilet overflowed when water kept running. Many toilets in lobby didnt work.
宿泊されたお客様
1 泊旅行
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8/10 (とても良い)
2024年11月27日
Need Some TLC
This hotel is in a great location but has seen better days. It could use a little upkeep. I would stay again but would have a lower expectation. The man in the bar is about as unfriendly as it gets. He was downright rude most of the time. We went to the bar at a nearby hotel instead.
Gary
Gary、3 泊の友人との旅行
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6/10 (良い)
2024年11月25日
522
The furniture in the main room was either really dirty or in bad shape. The bathroom was decent except for the rusty lighting fixtures. The key card entry was faulty and had to try several time (10-15) for it to work
John
John、1 泊の友人との旅行
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8/10 (とても良い)
2024年11月24日
Overall good experience
A little dated, but well maintained. Comfortable bed, good channel selection on TV. Bath clean, and shower good. Staff was friendly and helpful. Overall, a good experience, would stay again.
Carl
Carl、2 泊旅行
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8/10 (とても良い)
2024年11月22日
Just average
The room was a little dated, but clean John at the bar was a bit undesirable. Left us to feel like we were inconveniencing him by being there. It was the Pittsburgh Steelers Browns game so they were busy, but he was not happy to be there.
Sherry
Sherry、1 泊旅行
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6/10 (良い)
2024年11月20日
Hotel is outdated and not clean.
宿泊されたお客様
2 泊の出張
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6/10 (良い)
2024年11月11日
Shelby
Shelby、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月10日
Bud
Bud、1 泊旅行
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8/10 (とても良い)
2024年11月9日
Check it out. It’s a nice spot.
It was uneventful, everyone was nice and accommodating. Room was great, clean but had to park outside with the $30 a night parking fee
PJ
PJ、1 泊の友人との旅行
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10/10 (最高に素晴らしい)
2024年11月8日
Susan
Susan、2 泊旅行
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10/10 (最高に素晴らしい)
2024年11月6日
Megan
Megan、1 泊旅行
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6/10 (良い)
2024年11月5日
This is not your typical Double Tree. The lobby is updated and kept nice, after that, this hotel needs some serious maintenance. Wallpaper peeling off everywhere, outlets won’t hold a cord in the wall, shower head sprays everywhere but the bathtub. The staff is pretty unprofessional. You really need to push and be forceful in the things you need. Did not feel like a guest, we felt like a nuisance.
Matthew
Matthew、3 泊旅行
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6/10 (良い)
2024年11月2日
Old hotel
The hotel is old. No daily room service provided. The breakfast was $24 which was not worth it. Parking garage elevator was broken and the parking garage was dirty - full of bugs and cobwebs.