Service was not up to my expectations . Little to know servers at the pool.
Kevin
Kevin、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年2月4日
Es Una Verdades Falta de Atención y Servicio
El Hotel carece de servicio al cliente nos recibieron muy pero muy mal ya que llegamos de madrugada.
Luego la comida es de lo peor y los restaurantes de especialidades no sirven.
Nos quejamos con varias personas y todas nos dijeron que es así.
Lástima las instalaciones que están muy bien para esos pésimos detalles que arruinan por completo la estadía
Julian
Julian、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年2月1日
Rafael
Rafael、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月31日
Christian
Christian、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月27日
Janiel
Janiel、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月26日
Relax
My husband and I went for four nights and we had a lovely time we went with another couple. Unfortunately, the other couple had problems with their hot water, and the only complaint that we could come up with is that the food was not great. Other than that, it was excellent all the way around very very relaxing.
Cara
Cara、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年1月18日
Dirty underwear in my bed run down; seaweed beach
The bed was never changed and a dirty pair of underwear was in the bed. I told the desk about this and they never sent the cleaners to change the bedding. Every restauant we wanted to go to was filled uo. You have to make dinner reservations days in advance and I was not informed of this before our arrival. The hotel is old and a little dirty. The breakfast buffet was not good. Its a long walk to the beach and the beach was full of seaweed. I have heard this is not a good beach area. I would never stay here again.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月20日
Food was 7/10, room was 10/10, staff was very nice and service was amazing
Ashley
Ashley、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月16日
Keep looking
Disappointing for an all-inclusive resort, definitely did not feel like a 5 stars. The most annoying thing was the fact you can only go to the restaurants 5 times, no matter how long your stay. And good luck booking them without agreeing to go through a selling session for hotel membership. There are better beaches in the region. I would not go back.
ivan
ivan、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月12日
Quick 4 days stay
Great place everyone was a delight a lot of activities to do and shows at night. Good music from the dj in the club. Recommend to anyone to go. Will return to stay soon.
Martha
Martha、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月1日
En general fue genial, el hotel muy bonito, elegante, edificios nuevos, la gente que atiende en el hotel súper buenos y amables, la comida deliciosa, en cuanto a detallitos como sugerencias que hacíamos en la administración para arreglar el dispensador del acondicionador que nunca funcionó y otro fue que el aire acondicionado nunca quiso prender y nunca nos lo arreglaron pero eso son cosas menores para un hotel tan maravilloso
jorge alejandro
jorge alejandro、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月24日
I have been robbed there. My case is not the only one case, there are a lot of guests who lost their money in a very veird circumstances. Rooms are dirty, very poor English knowledge of hotel stuff. The food is ok but only ok- not really Dominican, the fruits are sour and unripe- I expected by that location fruits would taste amazing and it is like that but not in this hotel. The waiters didn’t react on questions or forgot about my orders several times. Hotel which allows to robber their guest shouldn’t have 5 starts.
宿泊されたお客様
9 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月22日
Happy placer
Lo recomiendo más que todo si quieres paz y tranquilida para mi fue una experiencia súper más que todo lo que yo deseaba relaxing la comida súper la atención de supervisor Andrés y el maletero nata el súper quiero felicitarlos a todo el equipo de trabajo
yarlenis
yarlenis、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月20日
Boa estrutura
Os funcionários são amigáveis e gentis! Os ambientes são limpos e a comida boa ...
宿泊されたお客様
7 泊の家族旅行
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8/10 (とても良い)
2024年11月19日
Stephanie
Stephanie、3 泊旅行
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10/10 (最高に素晴らしい)
2024年11月19日
really affordable and worth every penny by far one of the best hotels i’ve stayed in!!!
Monta
Monta、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月19日
Amazing property. Clean, most staff are very polite and helpful. Some staff at front lobby for check in and out seemed less than helpful. Food was decent. All restaurants you have to book at for food were tough to get into, even though most tables were free and unoccupied. Great experience and pools were awesome. Beach was amazing. Room was cleaned well everyday and staff on that side amazing. Beds comfy and rooms that overlooked the pool areas were great to chill on at night time overlooking the pools and ocean. Will go back for sure.
Barry
Barry、8 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月18日
The lobby was very unique
Abigail Shani
Abigail Shani、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月18日
Absolutely beautiful
Rosely
Rosely、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月18日
N/A
Chanelle
Chanelle、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月18日
The property is beautiful but there was a lot of work going on. We had a room with a pool that we could not use. Most of the wait staff was very unfriendly, no matter how much of a tip you left. Now not all of them but most of them. The best restaurant there was the Teriyaki Grill the food was cooked in front of you so you knew it was going to be hot and the chef was nice and very entertaining. The food at the buffet never changed it was the same thing every day and it was always cold. The pizza maker is the best person there and the busiest. He did a great job. The road to the resort were horrible nothing but wholes the poor drivers could barely go over 5 mph so their car would not drag or hit so hard your head hit the roof of the car. The trash on the road was a shame. There was so much trash and no one from the resorts would pick it up. I would never go back. Now that’s just my opinion.
Cynthia
Cynthia、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月18日
If I could give this ZERO stars I would. I have no words for this place. All I can say is it’s a waste of money a waste of time. For starters the first night we got there our room didn’t have ac it broke when we asked for someone to come fix it I had to bribe a worker to come. When I was told the ac I’d broke and there’s nothing they can do I had to beg for a new room. Someone from our groups room got flooded from their AC unit the first day and refused to change their room as well until they threatened to sue. You have to bribe the worker for anything. They refused to speak English and act they don’t understand so if you don’t know Spanish the staff won’t be nice to you simple like that. I’m American I am grateful to have learned Spanish as I am married to a Hispanic so after they saw I spoke Spanish they would respond to me like a human being. The food was cross contamination all 20 of us got sick to our stomach or had diarrhea or broke out in rashes all over our bodies from the uncleanliness. We had a pool room and the ceiling fell and no one cleaned it up. We were given bloody sheets and I called and called the office no one picked up. I spoke to someone but they never put it in writing so I couldn’t get compensated for that. 5 people from our group left the second day because of the terrible conditions. I feel robbed of my money my time my vacation. Terrible terrible terrible terrible. Never again.
Madeline
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月18日
We really liked evrything about the resort. The only issue we had was the food they didn’t have any halal options so we were limited to eating vegan options and seafood. And even with some vegan or seafood option they added wine and alcohol so we also couldn’t have that either. So the food we ate was basic noting for us.