Comfortable stay. Valet parking was convenient (at extra cost).
Kimberly A
Kimberly A、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月18日
poor customer service /no empathy (hotels.com too)
I was going to Memphis to run the a children’s charity half marathon, which my friends and I raised money for.
I was feeling sick so I attempted to shorten my stay by one day. Hotels.com said they couldn't do this so they'd contact the hotel. I never heard back from the hotel. This was within the time they said was Iallowed to modify my trip.
We then all had covid and had to cancel the race and trip.
I reached out to the hotel on their chat and explained. I never heard back from them.
I then contacted them through the loyalty program I'm a member of. They asked for documentation so I sent my positive covid test picture, the race registration and the hotel registration. They simply said there was nothing they could do because it was booked through hotels.com.
So no one would take covid or running for a charity into consideration; both hotels.com and the Sheraton put onus on the other and instead charged me for the whole time.
I'm not sure I'd ever use hotels.com again because it doesn't seem to offer any advantage (even though they say you can modify your trip) and was really disappointed by the lack of response from Sheraton and then the lack of empathy from them (as a lifelong customer.)
If either had offered up anything, I was ready to offer up a good review and commend them through reviews and social media outlets. This was not the case.
Joseph
Joseph、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月10日
henry
henry、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月10日
Scott
Scott、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月10日
Melissa
Melissa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月9日
After reading some of the reviews, I was a little nervous but desperate so booked anyway. The staff were all lovely and the room was clean. There were stains on the couch, ottoman and floor, and the shower faucet dripped, but otherwise everything worked. Compared to other places I have stayed over the years, it wasn’t bad. It just looked like there needed to be investment in some of the more expensive upkeep things.
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月7日
Kennan
Kennan、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月4日
A month after our stay they charged our account stating we had a balance when we booked through hotels.com and paid in ful!!!
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月2日
Emily
Emily、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月1日
Ben
Ben、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月30日
Be careful!
The room was wonderful, view fantastic!
I find it disturbing that they charged me extra a month later for services unknown. We didn’t use anything in the room and we paid separately for the valet parking!
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月25日
Lindsay
Lindsay、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月25日
Maria
Maria、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月23日
Horrible service with mean dispositions
The valet parking person was by far the nicest person on staff. We paid for a full breakfast which was not a full breakfast. It was grab n go breakfast sandwiches, of which you are allowed to get two items and two drinks per person.
Kimberly
Kimberly、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月21日
Craig
Craig、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月20日
Sheraton - Downtown Memphis, TN
Very poor customer service.. Said rooms were not available because they were not cleaned... Not willing to do anything to accommodate a room that I paid for on Hotel.com... Paid for much more than what I got... Very poor service, indeed!!!