Dirty room. Hair in tub. Terrible smell. Pool was dirty. Hot tub ice cold
Crystal
Crystal、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月22日
Good hotel next to mall
Room was big and clean. There was a tv in each room, a fridge and coffee maker too. The lobby was clean, there were vending machines. The pool and hot tub were luke-warm; too much steam to see anything. The hotel was across the street fromBirch Run mall, so that convenient. Staff was friendly and helpful.
宿泊されたお客様
1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月21日
Denise
Denise、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月16日
Very Disappointed stay away
I waited 25 mins to check In as they said they were making sure our room was ready. When entering the room the beds had no pillows they were not queen size beds they were double. The room smelled, the heat turns on whenever it wants and it becomes extremely hot in the room. The phone didn’t work to call downstairs and when you text they don’t reply. We were told they would send someone up because we had no outlets that worked come to find out they don’t have maintenance in the evening. The pool is very cloudy so kids couldn’t go in it. Not worth the money to stay provided my complaint to the manager this morning and received nothing for all of these inconveniences. Very disappointing for a country inn and suites.
Teralynn
Teralynn、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月16日
Boris
Boris、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月11日
Staff friendly, room was nice and clean overall stay was great except pillows were uncomfortable and tv did not get Thursday night football.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月9日
Not worth it for location to shops
At check in the room they had us in wasn't ready no sheets on the bed pillows in a pile on the bed and the bathroom was disgusting. From the sounds of it this happens quite a bit and there were multiple issues with rooms that day alone and they don't have anyone from maid service on site after probably 5pm. They were nice enough to move us to a room that was ready at least but communication with the person at check in wasn't great so wasn't sure if the room he moved us to was booked for the next day for us or not. Breakfast was good and the staff doing that was very nice but seemed like they were still filling stuff at the start of breakfast. Coffee was lukewarm at best though and I quit drinking it and went for starbucks after finding bugs in my cup.
Nicholas
Nicholas、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月8日
Katina
Katina、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月8日
Oscar
Oscar、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月7日
Simple overnight stay. Employees very outgoing & friendly
宿泊されたお客様
1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月4日
Denice
Denice、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月3日
Charlene
Charlene、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月3日
Marge
Marge、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月24日
It’s a cute little place. Could use a little update. The bed wasn’t super comfortable, and the whirlpool looked kinda dirty. But you can literally walk to the outlets, and Bronners is only like 10mins away.
Elizabeth
Elizabeth、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月19日
Amanda the GM is amazing!!
We booked our stay through Hotels.com and they messed it up. Amanda the GM was amazing!! She did her best to fix the problem. Going forward we will be booking through the hotel instead of Hotels.com. The room was amazing and the jetted tub was just what we needed after a long day of shopping and site seeing. Thank you again Amanda!!!
Donnell
Donnell、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月18日
Filthy poor customer service
Sheets comforter and pillows all were dirty. Walls and curtains and bathroom walls had blood on it. Carpet was filthy and food was under the beds. Night shift male concierge told us we either take it or leave. Did not offer new sheets or a vacuum or disinfectant to clean the room.
Matthew
Matthew、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月17日
Denise
Denise、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月6日
Christa
Christa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月4日
The bathtub was dirty and had a ring in it, tha bathroom fixtures were falling out of the wall. The mirrors had something dripping down them. The drapes had stains and burns. The front desk staff would rather finish his conversation with a coworker than greet or acknowledge guests. All in all I would not recommend.
Laura
Laura、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月3日
Diane
Diane、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月3日
Tracy
Tracy、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月27日
You DO NOT get what you pay for!
On our way to our room the hallway carpets looked like they had not been cleaned in 10 years. We got to the room & it was stale and musty smelling. Only had 2 towels and 2 wash clothes for 4 adults. Went to ask for 2 more towels and wash clothes and some air freshener. Worker was confused as to why we needed more and never brought air freshener. No bed bugs but found a bug crawling on one of the pillows. Went to take a shower and there was long dark hair all over the walls. Much needed cleaning and updates. Not worth the money I had to pay.