This Hotel is noisy. while booking I placed a request for upper floor and over looking the front of the property. NO ONE READS THESE REQUESTS.
Not sound proofed. Every door shut with a loud bang! Next door151 has a dog, Barking continuously and woke me up. lobby has the smell of weed. I got the smell last night (30th) and this morning(31Dec). The room does not have a coffee maker. CUSTOMISE YOUR KITCHEN says I can ask for a no of items and coffee maker is one of them. when I asked .... WE DON'T HAVE. Worst breakfast I ever expected! Literally, nothing of my choice and no options. 1st January early morning woke up with the sound of fire alarm. some one was smoking within the building. And management never apologized for mismanagement. 31th my daughters went to pool and their swimming costumes got discolored. Chlorine / bleach in water was so high that they also suffered from respiratory track irritation. We have mentioned this to front desk but no apologies from hotel. Hot tub was not working. This is an amenity but has the Hotel compensated? NO.
Subir
Subir、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月1日
Won’t stay again
There were people staying there next to us smoking marijuana all hours of the day and night doors slamming all night long and a fire alarm at 430 nothing was done to take care of the situation. I am on oxygen and requested nonsmoking for a reason. This was unacceptable and should have been handled by the management.
宿泊されたお客様
1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月30日
Kamren
Kamren、4 泊の出張
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10/10 (最高に素晴らしい)
2024年12月30日
Robin
Robin、3 泊旅行
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8/10 (とても良い)
2024年12月30日
Mark
Mark、1 泊旅行
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6/10 (良い)
2024年12月29日
You get what you paid for
It was ok. The location is beside the airport, if people have trouble with loud noises, they should not stay. Also, the breakfast offered is extremely basic. To the point it is not really a breakfast. But again, you stay there for the price not the breakfast. That is why I believe you get what you paid for.
Leonardo
Leonardo、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月29日
singaravelu
singaravelu、1 泊旅行
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4/10 (まあまあ)
2024年12月29日
Darrell
Darrell、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月25日
Robin
Robin、3 泊旅行
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6/10 (良い)
2024年12月22日
Family visit
Initial room had toliet not working and second room smelled like smoke but staff handled it. Room felt small and spartan but clean
John
John、1 泊の家族旅行
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8/10 (とても良い)
2024年12月22日
A big improvement
I love that the place had NO awful fake smell in the hallways! Staff was accommodating and polite. The room was perfect and I was very comfortable BUT there is NO REAL BREAKFAST(a challenge with a 5 year old). I was very concerned that the pool was kind of open(cold water) while the hot tub was not working (seems like they might be all connected????) Tons of potential here but not quite up to snuff yet(recently renovated,,stayed here before and it was awful...soooo much better in many ways now). May try again on next stay in Buffalo.
宿泊されたお客様
1 泊の家族旅行
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6/10 (良い)
2024年12月15日
Stsff are rude and disrespectful to guest.
Stephen
Stephen、3 泊の出張
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4/10 (まあまあ)
2024年12月14日
Lesson learned
This has to be the worst hotel. I’ve stayed at
The shot and the seat at the desk was blown, so I was pretty much sitting on the floor doing my paperwork had to ask for utensils. All I got was a spoon a scraped up Teflon frying pan a salad utensil for a spatula a plate in a bowl and a dirty coffee cup. After I asked all other extended stays have the stuff in the room. There was no coffee maker but while in the storeroom getting my cooking supplies, there was a show full of coffee makers and coffee but guy said they were all broken must be a coincidence at all the coffee makers for the whole whole hotel were broken not to mention you could only get coffee between 630 and nine in the morning so God forbid you wake up before that and want coffee. The shower had a constant drip, would not shut off the heating unit was loud and there was a gap that you could see outside around the back of it so it rain constantly had really basic cable so if you wanted to watch anything interesting forget about it Internet was super slow I think they must let people live there because one room had a dog that barked every time you come in from outside. walkways in parking lot we’re not taking care of after it. Snowed and turned to ice turned it into a skating rink. I wouldn’t have stayed four days if I could’ve got a refund.
Scott
Scott、4 泊の出張
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8/10 (とても良い)
2024年12月8日
Pierre
Pierre、2 泊旅行
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8/10 (とても良い)
2024年12月2日
Ryan
Ryan、1 泊の友人との旅行
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8/10 (とても良い)
2024年12月1日
Frank
Frank、2 泊旅行
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2/10 (不満)
2024年11月27日
Terrible service and place
Argumentative customer service rep. Double charged my card because we was due to weather related issues.
Myles
Myles、1 泊旅行
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4/10 (まあまあ)
2024年11月23日
I have stayed at many places in the Buffalo area and I was not happy with this hotel. There was no kitchen products, the fridge was not level and the smoke detector was taken off the ceiling.
Rebecca
Rebecca、2 泊の友人との旅行
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10/10 (最高に素晴らしい)
2024年11月19日
Tracy
Tracy、1 泊旅行
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2/10 (不満)
2024年11月18日
Terrible - Stay Away !
Freaking terrible. Front desk sucks, took forever to check in, we got locked out of room and they could not get us back in ! We had to leave stuff in room to catch flight out, they could not unlock door. Freaking nightmare !