In the Hotels.com app I selected a hotel with a pool and breakfast so this hotel came up and show both in the photos. At check-in we were told that the pool and spa are indefinitely closed and that they no longer offer breakfast. The bed was super hard and uncomfortable and the parking lot smelled like marijuana.
Michelle
Michelle、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月31日
Not going back!
My wife and I decided to stay at the downtown Ramada in Spokane after a nice stay there during the summer months. Our experience this time around was very different. We were under the assumption that the pool would be available, as well as the continental breakfast and neither of them were. This was not indicated in the booking of the hotel. That is not the worst of it!
Inside the room the floor was dirty, black mold in the shower, and there was what appeared to be blood on the curtains covering the window. The bed was clean and only needed the room for the night so we decided to stay and let them know about the room in the morning. While checking out we did just that.
On our way home our bank notified us that there was an extra $30 dollar charge to our account from them. My wife called them right away to find out what the charge was for, they claimed we took the smoke detector down inside the room and were accused of smoking in the room. 1. Not true, if it were I would not have gone outside in the rain to do so. 2. They were debating to charge us for the disgusting curtains that we pointed out to them.
My wife and I are not big fans of being accused of something we did not due. After speaking with the front desk and addressing the issues we were told that they were refunding us the $30 charge and the $100 deposit back. We will see in the coming days if it happens. I will also take pictures from now on.
It was just a shady experience and we will not be going back.
Robert
Robert、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月30日
Krystal
Krystal、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月29日
Upon arriving at the hotel after booking on hotels.com I walked into the lobby to see a sign that stated that there was no swimming pool or hot tub available and that breakfast was only cold grab and go items available which the next morning happened to not be available. The room was not clean. They were renovating the upper two floors above the second floor and the process must have been knocking dirt out of the ceiling tiles the suspended ceiling in our room was out of its tracks in places just far enough to let debris fall down from the construction above. They did greet me with a smile was very friendly and informative about what was good about the hotel and what was not so good. They did accommodate us by moving us to a different room since the first room was so dirty. All in all a very mediocre to poor stay at what used to be one of the nicer places to stay in Spokane. Hope they can get their act together and make it into something worth staying in again.
Jamin
Jamin、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月28日
Don’t believe everything you read!
I reserved this location because the information posted stated there was a hot tub, indoor heated pool, sauna and breakfast. I pre registered through the app and when I arrived the desk clerk was on the phone. She handed over my room keys, told me what room I was in and then went back into her office without stating any other information or point out the fact that all the amenities that were posted online were not available! I didn’t discover this information until after my family had gone down to the pool and found out after the fact there was a sign on the desk stating all these services were not available!
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月27日
Not worth the $$
The hotel room at the Ramada by Wyndham was terrible. The first room we tried the key and the light would flash green but not open. We got a different room and that room's heater cover was falling off and daylight could be seen around it. We told the manager and the maintenance guy was going to remove our heater and then replace it with one from another room, at 9:00 at night! I asked him to just shove the cover on it and hope it held until morning. The hotel bed was comfortable, but the shower fan didn't work, the bathroom sink handle was installed backwards, and the hallway was very stained. The breakfast was minimal, like bread for toast and juice in cups. My family opted to eat breakfast elsewhere. On top of that when you walked out to parking lot the air smelled like a pot shop. I won't be reserving a room here again.
Emily
Emily、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月18日
Do not stay here
Terrance
Terrance、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月17日
Cari
Cari、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月16日
The pool and spa were closed. From my understanding they'd been closed for a few weeks. Because of a burnt up heating motor. And from what the receptionist told me it sounds like The owners don't seem to care. About getting it fixed in any sort of timely manner.
James
James、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月6日
Terrible place and service!
It was the worst place I have been in since a Motel 6 10 years ago! We were a group of 6 rooms. 4 had to change rooms because of dirty bathroom, stained sheets, food in fridge/cupboards, heater not working, mildew smells. My room smelled like cigarette smoke. The counter people were like “oh well” thats what we have to offer.
Don’t ever stay here!
G
G、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月5日
Casen
Casen、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月29日
Garrett
Garrett、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月27日
Refund
They did not let me stay there because I live in the same city. So I need a refund please.
Christopher
Christopher、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月24日
Dont stay.
This hotel was dirty. We found old molded bagels in the cabnet. There was dirt down the doors and fingerprints. Tv did not work. The manager was great but the other staff was rude and disrespectful. We had 6 rooms booked for our group. We requested them to at least be in the same sextion or floor, they stated no problem we have plenty availability and we were everywhere. We will not be staying at this hotel again which sucked because we have stayed here 4 other times prior.
Samantha N
Samantha N、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月21日
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月15日
Ok for price.
The hotel offered a breakfast, not realizing it was a grab and go with paperbag with 2 pieces of bread with peanut butter and jelly.
Individual cereal with milk and single juice.
Pool was very high chlorine.
Our door handle came off in my hand trying to get into our room.
Ali
Ali、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月4日
Very friendly staff. Free parking. Quiet. Hotel is quite old and run down. It was a challenge to have a shower as the fixture needed to turn the shower on was broken. Nice to have the continental breakfast, but its not super appetizing. Brown bag style.
Shelley
Shelley、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月3日
Jan
Jan、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月2日
Sinead
Sinead、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月1日
Ryan
Ryan、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月28日
Bad Company
I booked my stay for two nights and paid online. I was not made aware of it be property’s newly adopted policy that they don’t allow “locals” to stay at their location. Management stated that locals are not considered good customers this time of year and therefore refuse service to anyone presenting a Washington ID..
Following my efforts with both the reservation company and the hotel itself, I still have not received any sort of refund for my almost $300 reservation that was discriminatively refused to me.
宿泊されたお客様
2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月22日
Eric
Eric、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月16日
Doug
Doug、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月15日
The hotlel was average, a little dirty - I had to clean the tub out myself- but the pool and hot tub were "closed for cleaning." Lame.
Jeannie
Jeannie、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月13日
Breakfast was much better today! Eggs were on the menu!