4/10 (まあまあ)
2024年12月28日
First time not having housekeeping
* I hope Wyndham inspectors check and visit this hotel.*
Among all the Wyndham hotels where my wife and I have stayed, the service has always been excellent—from the front desk, housekeeping, and various hotel staff. Typically, one should expect warm greetings as part of good customer service. They should ensure that you feel okay and happy with their service, including mentioning the amenities and what to expect in the hotel. If there are any out-of-order items, they should inform guests and provide knowledge about the hotel and its policies.
Our room was dirty, and we requested cleaning four times. They kept saying someone would come to clean, and we waited all day from morning until the housekeeping hours ended, but no one showed up. It would have been better if they had been honest about not being able to meet our request.
Overall, from check-in to check-out, there was no satisfaction. It's disappointing because Wyndham is well known for its standards, especially for Wyndham Rewards members like my wife. Despite the many Wyndham hotels we've stayed at being great, this one showed a lack of care for guests, focusing only on check-in and check-out. The staff were not cheerful, and if they lack passion for hospitality, they shouldn't be working in a hotel because the staff can ruin the wyndham standards . I hope Wyndham inspectors check and visit this hotel.
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